Job summary
Job post source
This job is directly from ACI Worldwide
Job overview
The Sr Technical Support Analyst at ACI Worldwide will provide exceptional software application support, ensuring the reliability of payment processing systems and enhancing customer satisfaction.
Responsibilities and impact
Daily responsibilities include troubleshooting complex software issues, leading technical discussions, and providing customer support while adhering to corporate policies and documentation requirements.
Compensation and benefits
The position offers a competitive compensation and benefits package, along with opportunities for professional growth in a casual work environment.
Experience and skills
Candidates should have strong technical skills in LINUX/UNIX/WINDOWS, experience with JAVA, and knowledge of TCP/IP networking, with 3+ years in customer service and 2+ years in Level 3 technical support being desirable.
Career development
The role provides substantial opportunities for professional growth in skills and technical knowledge within a leading organization in the payment processing sector.
Work environment and culture
ACI Worldwide promotes a casual work environment that values diversity and a strong work ethic, encouraging employees to contribute to the transformation of electronic payments.
Company information
ACI Worldwide is a global leader in real-time payments software, enabling corporations and fintechs to manage digital payments and drive the transformation of commerce.
Team overview
The candidate will join a diverse and passionate team dedicated to making possibilities happen in the payments industry, focusing on customer support and technical solutions.
Job location and travel
The position requires working during US business hours, with on-call responsibilities during evenings and weekends.
Application process
Interested candidates should visit the ACI Worldwide website to learn more and apply for the position, referencing Job ID (Requisition #14420).
Unique job features
This role distinguishes itself by offering the chance to work with complex software systems in a non-scripted helpdesk environment, fostering leadership during customer engagements.
Company overview
ACI Worldwide is a leading global provider of real-time electronic payment and banking solutions. The company offers a comprehensive suite of software and SaaS-based solutions that enable banks, merchants, and billers to process digital payments, manage fraud, and ensure compliance. Founded in 1975, ACI Worldwide has a rich history of innovation in the payments industry and has grown through strategic acquisitions and partnerships. They generate revenue through software licensing, transaction fees, and subscription services, serving customers in over 80 countries.
How to land this job
Tailor your resume to emphasize your experience with LINUX/UNIX/AIX/SOLARIS/WINDOWS operating systems, as well as your proficiency in JAVA and database management with ORACLE and Postgres, as these are crucial for the Sr Technical Support Analyst role at ACI Worldwide.
Highlight your strong communication skills and leadership experience during customer engagements, as the job requires excellent verbal and written abilities in a customer-facing environment.
Apply through multiple platforms including ACI Worldwide's corporate site and LinkedIn to maximize your visibility and chances of landing an interview.
Connect with current employees in the technical support division at ACI Worldwide on LinkedIn to gather insights about the position and the company culture; ice breakers could include asking about their experience with specific technologies mentioned in the job description or expressing your enthusiasm for the payments industry.
Ensure your resume is optimized for ATS by incorporating keywords from the job description such as 'technical support', 'JAVA', 'LINUX', and 'customer service', which will enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and networking, while it handles resume optimization and application submissions.
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