Job summary
Job post source
This job is directly from Georgia Institute of Technology
Job overview
The Technical Support Associate role involves providing assistance and troubleshooting for IT systems, applications, and hardware, ensuring smooth operation and user satisfaction.
Responsibilities and impact
Daily tasks include providing technical assistance, troubleshooting issues, responding to user inquiries, documenting solutions, installing software, conducting user training, maintaining equipment inventory, adhering to IT policies, and collaborating with teams for complex issues.
Compensation and benefits
The salary range for this position is $63,158 - $92,179, with additional benefits including health insurance and retirement plans as per Georgia Tech policies.
Experience and skills
Candidates are required to have a High School Diploma or equivalent and at least one year of relevant experience in technical support or IT roles.
Career development
Opportunities for professional growth may include training in advanced IT skills and potential career advancement within the Georgia Tech Research Institute.
Work environment and culture
Georgia Tech promotes a diverse and inclusive work environment, emphasizing collaboration, ethical behavior, and a commitment to academic excellence.
Company information
Georgia Tech is a top-ranked public research university in Atlanta, known for its strong emphasis on technology and innovation, serving over 45,000 students and attracting significant research funding.
Team overview
The Technical Support team is part of the Georgia Tech Research Institute, which consists of over 2,900 employees, focusing on applied research and technical support.
Job location and travel
The position is located in Atlanta, GA, with no travel requirements and a focus on maintaining a healthy work-life balance.
Application process
Candidates must submit their application through the Georgia Tech employment portal, including necessary documentation and passing a background check.
Unique job features
This role offers unique opportunities to work on innovative IT solutions within a leading research university, contributing to impactful projects.
Company overview
Georgia Institute of Technology, commonly known as Georgia Tech, is a leading public research university located in Atlanta, Georgia. It specializes in engineering, computing, business, design, and liberal arts, offering undergraduate and graduate degrees. Georgia Tech generates revenue through tuition, research grants, and partnerships with industry leaders. Founded in 1885, it has a rich history of innovation and is renowned for its rigorous academic programs and contributions to technological advancements.
How to land this job
Tailor your resume to emphasize your experience in providing technical support, troubleshooting IT systems, and assisting end-users, as these are key responsibilities for the Technical Support Associate position at Georgia Tech.
Highlight your ability to document solutions and maintain IT equipment inventory, as these skills are essential for ensuring smooth operations in the role.
Apply through multiple platforms, including Georgia Tech's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the IT department at Georgia Tech on LinkedIn to gather insights about the role; consider ice breakers like asking about their favorite project or how they navigate challenges in technical support.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'troubleshooting', 'technical assistance', and 'user training', to improve your chances of passing initial screenings.
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