Casino Operations Assistant Shift Manager
BAY ST LOUIS, MSPosted 30+ days ago
Job summary
Job post source
This job is directly from Hollywood Casino Gulf Coast, part of PENN Entertainment.
Job overview
The Casino Operations Assistant Shift Manager oversees daily Table Games operations ensuring compliance, game integrity, and excellent guest service at Hollywood Casino Gulf Coast.
Responsibilities and impact
The role involves supervising Table Games staff, ensuring compliance with gaming laws, managing scheduling and payroll, resolving guest issues, maintaining security, and supporting operational improvements.
Compensation and benefits
The starting salary is $55,000 with a competitive Total Rewards package including day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.
Experience and skills
Candidates should be at least 21 years old with a bachelor's degree preferred or 4-10 years relevant experience, must obtain a Gaming Permit and Key License, have leadership skills, strong communication, mathematical proficiency, technical knowledge of casino systems, and industry expertise.
Career development
The company supports career growth and provides opportunities to expand skills and advance within the entertainment and gaming industry.
Work environment and culture
The culture emphasizes fun, diversity, sustainability, and a supportive environment focused on team member well-being and guest satisfaction.
Company information
Hollywood Casino Gulf Coast is part of PENN Entertainment, a leading integrated entertainment and casino gaming provider with 43 destinations across North America and online platforms.
Team overview
The candidate will join the Table Games Department, working closely with cast members and reporting to senior operations leadership.
Job location and travel
The position is located at Hollywood Casino Gulf Coast with a typical casino environment involving exposure to noise and physical activity.
Unique job features
The job offers unique opportunities to work in a fast-paced casino environment with responsibilities spanning compliance, staff management, and guest service excellence.
Company overview
Hollywood Casino Gulf Coast is a prominent entertainment destination located in Bay St. Louis, Mississippi. It offers a wide array of gaming options, including slot machines, table games, and poker, catering to both casual players and high-stakes gamblers. The casino is part of Penn Entertainment, a major player in the gaming and hospitality industry, which generates revenue through gaming operations, hotel accommodations, dining, and entertainment services. Established as a key attraction in the region, Hollywood Casino Gulf Coast has a rich history of providing exceptional service and entertainment, contributing to the local economy and tourism. Candidates interested in joining the team should be aware of its commitment to customer satisfaction and its role in the dynamic gaming industry.
How to land this job
Position your resume to highlight leadership and supervisory experience in casino or hospitality environments, emphasizing your ability to manage teams and ensure compliance with gaming laws and regulations.
Focus on showcasing skills in operational management, guest service excellence, and familiarity with casino management systems and security protocols, as these are key to the Assistant Shift Manager role.
Apply through multiple platforms including Hollywood Casino Gulf Coast's corporate careers page, LinkedIn, and reputable job boards to maximize your application visibility.
Connect with current Table Games or Casino Operations employees on LinkedIn; start conversations with ice breakers like commenting on recent company news, asking about their experience working in shift management, or expressing enthusiasm for the company’s commitment to career growth and diversity.
Optimize your resume for ATS by incorporating keywords from the job description such as 'gaming compliance,' 'team supervision,' 'casino operations,' 'guest service,' 'staff scheduling,' and 'gaming permit,' ensuring your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume customization, multi-channel application submissions, and LinkedIn networking outreach, allowing you to focus your energy on preparing for interviews and professional development.
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