Job summary
Job post source
This job is directly from Savers | Value Village
Job overview
The Customer Service Associate role at Savers | Value Village involves creating a positive experience for customers, donors, and team members, contributing to the company's mission of promoting reuse through thrift retail.
Responsibilities and impact
Customer Service Associates are expected to engage with customers and donors, support store operations, and uphold the company's values to enhance the shopping and donation experience, contributing to the store's success and community impact.
Compensation and benefits
Starting pay ranges from $16.75 to $17.65 depending on position, with benefits including comprehensive healthcare (medical, dental, vision), paid time off, sick pay, vacation, holidays, employee discounts, flexible spending accounts, an employee assistance program, a 401k retirement plan with company matching, life insurance, and performance merit increases.
Experience and skills
The job likely requires strong customer service skills and the ability to work in a team environment; specific experience requirements are not detailed but training is provided from day one.
Career development
Savers invests in career path interests with comprehensive onboarding and training through Savers University, supporting growth and development aligned with the company's expansion plans.
Work environment and culture
The company culture values diversity, purpose-driven work, and community impact, emphasizing a supportive environment with a focus on sustainability and thrift pride.
Company information
Savers | Value Village is a large for-profit thrift operator in the US, Canada, and Australia, focusing on resale of donated goods to support local nonprofits and reduce landfill waste, operating over 300 stores with more than 22,000 team members.
Job location and travel
The position is located at 6560 W Fullerton Ave, Chicago, IL 60707, with options for full-time and part-time roles.
Unique job features
The role offers unique opportunities to work in a purpose-driven company with a strong environmental and community impact, supported by robust internal training programs and a commitment to employee development.
Company overview
Savers | Value Village is a for-profit global thrift retailer offering secondhand merchandise, including clothing, accessories, and household items. They generate revenue by selling donated goods and partnering with nonprofit organizations to collect items, which supports local communities and promotes sustainability. Founded in 1954, the company has grown to over 300 locations across the U.S., Canada, and Australia. They emphasize environmental responsibility by diverting millions of pounds of reusable goods from landfills annually.
How to land this job
Position your resume to highlight strong customer service skills, ability to create positive experiences for customers and team members, and adaptability in a fast-paced retail environment as emphasized in the job description at Savers | Value Village.
Emphasize your experience or willingness to engage in comprehensive onboarding and training, showcasing your commitment to learning and growth within a purpose-driven company focused on community impact and sustainability.
Apply through multiple online channels including the Savers corporate careers site, Value Village’s job portal, and LinkedIn to maximize your application visibility for the Customer Service Associate position.
Connect with current Savers | Value Village team members or managers on LinkedIn in the retail or customer service divisions; use ice breakers such as complimenting their commitment to sustainability or asking about their experience with Savers University training.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'training,' 'team member,' 'community impact,' 'retail,' and 'adaptability' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts to network with, and optimize your resume for ATS, allowing you to focus your energy on preparing for interviews and skill development.
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