Patient Access Representative- Experience Preferred - Bilingual (English/ Spanish)
WEST ORANGE, NJPosted 30+ days ago
Job summary
Job post source
This job is directly from Nirvana Healthcare Management Services
Job overview
The Patient Access Representative role at Nirvana Healthcare Management Services involves managing patient and provider communications in a call center to support healthcare access and improve patient outcomes.
Responsibilities and impact
The representative will handle inbound and outbound calls, assist with inquiries and appointment scheduling, document interactions while maintaining HIPAA confidentiality, and perform audit calls.
Compensation and benefits
The position offers $17.00 to $20.00 per hour depending on experience, a competitive compensation package, health insurance, dental and vision coverage, life insurance, 401(k) with matching, paid time off, sick leave, and uniforms provided.
Experience and skills
Candidates should have a high school diploma or equivalent, at least one year of customer service experience preferably in healthcare, excellent verbal and written communication skills, multitasking ability, and bilingual proficiency in English and Spanish or Russian.
Career development
The company supports professional development and continuing education within a supportive work culture.
Work environment and culture
Nirvana Healthcare Management Services promotes a supportive work environment focused on professional growth and patient care improvement.
Company information
Nirvana Healthcare Management Services is a healthcare management company focused on client communication and patient access services.
Team overview
The role is part of the Client Communication Call Center team, which handles patient and provider interactions.
Job location and travel
The job is based in Essex County, NJ, with a schedule including Monday to Sunday shifts, rotating weekends, and one late night shift weekly.
Unique job features
The job includes two weeks of paid training, uniforms provided, and the opportunity to work in a growing healthcare field focused on patient outcomes.
Company overview
Nirvana Healthcare Management Services is a company that provides comprehensive healthcare management solutions, focusing on enhancing the quality and efficiency of healthcare delivery. They generate revenue through a range of services including healthcare consulting, management of healthcare facilities, and implementation of innovative healthcare technologies. The company has a history of adapting to the evolving healthcare landscape, emphasizing patient-centered care and operational excellence. Their commitment to integrating advanced technology with healthcare practices positions them as a leader in the industry, aiming to improve patient outcomes and streamline healthcare operations.
How to land this job
Tailor your resume to highlight customer service experience in call center environments, emphasizing any healthcare-related roles and bilingual proficiency in English and Spanish to match the job requirements at Nirvana Healthcare Management Services.
Focus on showcasing your communication skills, ability to multitask, manage time effectively, and maintain confidentiality in line with HIPAA guidelines, as these are critical for the Patient Access Representative role.
Apply through multiple online channels including the Nirvana Healthcare Management Services corporate website and LinkedIn to maximize your application visibility for this position.
Connect with current employees in the Client Communication Call Center or Patient Access divisions at Nirvana Healthcare on LinkedIn; open conversations by commenting on their posts about healthcare customer service or asking about their experiences with the company culture and training programs.
Optimize your resume for ATS by incorporating keywords such as 'patient access,' 'call center,' 'bilingual,' 'HIPAA compliance,' 'appointment scheduling,' and 'customer service' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through the best channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and follow-ups.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.