Job summary
Job post source
This job is directly from OpenLoop
Job overview
The Clinical Care Advocate at OpenLoop supports patients by addressing inquiries and ensuring a seamless healthcare experience through telehealth services.
Responsibilities and impact
The role involves responding to patient inquiries via phone, email, or chat, assisting with medical questions and billing, collaborating with internal teams, documenting interactions, and advocating for patient healthcare access.
Compensation and benefits
The position is full-time at 40 hours per week, paying $21 per hour, with multiple shifts and some weekend work available.
Experience and skills
Candidates need prior healthcare experience, preferably as CMA, LPN, or similar clinical roles, with knowledge of medical terminology, billing, and EHRs; telehealth experience and bilingual skills are preferred.
Work environment and culture
OpenLoop has a flat organizational structure promoting autonomy, competence, and belonging, with remote work and collaboration via digital tools.
Company information
OpenLoop is a telehealth company based in Des Moines, Iowa, connecting clinicians with virtual care opportunities across the US.
Job location and travel
This is a remote position with team members spread across the US.
Unique job features
The role offers the opportunity to work in innovative telehealth settings with flexible scheduling and a supportive company culture.
Company overview
OpenLoop is a healthcare company that specializes in providing telehealth staffing and support services. They connect healthcare providers with a network of qualified medical professionals to deliver virtual care solutions. OpenLoop generates revenue by offering flexible staffing solutions, including temporary and permanent placements, to healthcare organizations seeking to expand their telehealth capabilities. Founded in 2020, the company has rapidly grown by addressing the increasing demand for telehealth services, especially during the COVID-19 pandemic. OpenLoop's innovative approach to healthcare staffing and its focus on technology-driven solutions make it a significant player in the telehealth industry.
How to land this job
Position your resume to highlight your healthcare experience, especially roles like Certified Medical Assistant or Licensed Practical Nurse, emphasizing your understanding of medical terminology, billing procedures, and medication prescriptions relevant to OpenLoop's Clinical Care Advocate role.
Emphasize your customer service skills, ability to handle patient concerns empathetically, and experience with telehealth or digital health platforms, as these are key to supporting patients effectively in this remote role.
Apply through multiple channels including OpenLoop's corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in OpenLoop’s clinical or patient support teams on LinkedIn; ice breakers could include asking about their experience working remotely at OpenLoop or inquiring how they manage patient advocacy across multiple healthcare programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'clinical care advocate,' 'telehealth,' 'patient advocacy,' 'medical billing,' 'EHR,' and 'customer service' to ensure your application passes initial screenings.
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