Job summary
Job post source
This job is directly from SmartSource
Job overview
The Field Service Technician role at SmartSource involves providing IT and AV support primarily for trade shows and corporate meetings, ensuring high-quality customer service and technical operations.
Responsibilities and impact
The technician will configure, prepare, test, transport, install, and troubleshoot computers, AV equipment, and related peripherals at events, supporting live event technology needs.
Experience and skills
Candidates need a strong IT background with skills in configuring, networking, and troubleshooting hardware, experience with live events, and proficiency in AV setup; a valid driver's license and ability to lift 50 pounds are required.
Work environment and culture
SmartSource offers a fast-paced, dynamic work environment with strong support for employee success and a focus on customer service and teamwork.
Company information
SmartSource is an ABCOM Technology Group company with over 35 years of experience providing IT and AV solutions for events and corporate clients across North America.
Job location and travel
The role involves travel to area venues for client events, including some overtime, weekends, and overnight travel; physical loading and unloading of equipment is required.
Unique job features
The job is distinct for its focus on live event technology support, combining IT and AV skills in a dynamic, customer-facing role with opportunities to work on varied event setups.
Company overview
SmartSource is a leading provider of IT staffing and solutions, specializing in delivering skilled professionals for short-term and long-term projects across various industries. They generate revenue by offering contract staffing, direct hire, and managed services, ensuring clients have access to top-tier IT talent. Founded in 1996, SmartSource has built a reputation for reliability and expertise, partnering with numerous Fortune 500 companies. Their commitment to quality and customer satisfaction has positioned them as a trusted partner in the IT staffing industry.
How to land this job
Tailor your resume to emphasize your strong IT background, including configuring, networking, and troubleshooting computers, printers, and related hardware, as well as any experience with copier repair if applicable.
Highlight your proficiency with audio-visual equipment setup and operation, particularly microphones, speakers, mixing consoles, video screens, projectors, and video switchers, focusing on your ability to troubleshoot and resolve operational issues.
Showcase your experience working in live event environments such as trade shows, corporate meetings, and conferences, emphasizing your customer service skills and ability to interact effectively with clients.
Apply through multiple platforms including SmartSource's corporate career page and LinkedIn to maximize your chances of being noticed for the Field Service Technician role.
Connect with current employees in the IT or technical services divisions at SmartSource on LinkedIn; use ice breakers like commenting on recent company events or asking about their experiences working on trade show tech setups to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT Field Technician,' 'audio-visual equipment,' 'networking,' 'troubleshooting,' 'live events,' and 'customer service' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple sites, customize your resume for ATS compatibility, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and enhancing your skills.
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