Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Customer Support Manager at Swift7 Consultants leads the customer service department to enhance service efficiency and client retention.
Responsibilities and impact
The role involves managing the customer support team, developing service policies, monitoring performance, resolving escalated issues, conducting training, collaborating across departments, and maintaining service records.
Compensation and benefits
The position offers a competitive salary, health, dental, and vision insurance, paid time off, holidays, and opportunities for professional growth and leadership development.
Experience and skills
Candidates should have a bachelor's degree (preferred), 3+ years in customer service leadership, strong leadership, communication, problem-solving skills, and experience with CRM systems.
Career development
The job provides opportunities for professional growth and career development through training and leadership programs.
Work environment and culture
The company promotes a collaborative and supportive work environment.
Company overview
Swift7 Consultants is a prominent consulting firm based in Miami, FL, specializing in marketing and communications services. The company offers a range of roles including Entry-Level Communications Associate, Marketing Coordinator, Data Entry/Customer Service Representative, Front Desk Representative, and Social Media Assistant. Swift7 Consultants generates revenue by providing expert consulting services to businesses, focusing on enhancing their marketing strategies and communication efforts. The firm is known for its dynamic work environment and competitive compensation packages, making it a desirable employer in the Miami area.
How to land this job
Position your resume to highlight leadership in customer support, emphasizing team management, mentoring, and policy development skills tailored to Swift7 Consultants' needs.
Focus on showcasing your ability to monitor performance metrics, handle escalated issues, and implement strategies that improve customer satisfaction and retention.
Apply through multiple platforms including Swift7 Consultants' corporate website, LinkedIn, and other job boards to maximize your application visibility.
Connect with current employees in the customer service or management divisions at Swift7 Consultants on LinkedIn; start conversations with ice breakers like commenting on recent company initiatives or asking about their experience with the team culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support management,' 'team leadership,' 'performance metrics,' 'CRM systems,' and 'conflict resolution' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find the best channels to apply, and identify LinkedIn contacts for networking, saving time and increasing your chances of landing the role.
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