Job summary
Job post source
This job is directly from NSC Global
Job overview
The Desktop Support Engineer (Level 2) at NSC Global provides technical support and maintenance for computer systems and peripherals, ensuring operational efficiency and user satisfaction within the company.
Responsibilities and impact
The role involves troubleshooting and repairing hardware and software, handling help desk requests, documenting issues and resolutions, performing software installations and upgrades, and developing user support materials.
Experience and skills
Candidates should have knowledge of computer hardware, experience with Microsoft and Mac OS X, strong application support skills, diagnostic utility familiarity, excellent communication and documentation skills, and the ability to work collaboratively in a team environment.
Company information
NSC Global is a global network implementation and support company, a Cisco Global Gold Certified Partner with headquarters in London and New York, focused on delivering IT communication solutions to world-class enterprises.
Job location and travel
The position is based in NSC Global's US headquarters in New York, NY, with some physical mobility required between buildings and the ability to lift up to 40lbs.
Unique job features
The job requires a high degree of creativity and latitude, with responsibilities including hands-on technical fixes and the development of knowledge base articles to support end users.
Company overview
NSC Global is an IT services provider specializing in delivering technology solutions and support to multinational organizations. They generate revenue through managed services, network infrastructure, and IT consulting. Founded in 1997, NSC Global has grown to operate in over 180 countries, offering services such as network design, implementation, and maintenance. Their clientele includes major corporations across various industries, and they are known for their expertise in global IT deployments and support.
How to land this job
Tailor your resume to emphasize your experience in desktop support, particularly your skills in troubleshooting hardware and software issues, and your familiarity with Microsoft and Mac OS X operating systems.
Highlight your ability to document and track help desk requests meticulously, showcasing strong communication and interpersonal skills that align with NSC Global's focus on rapport-building and exceptional customer service.
Apply through multiple channels such as NSC Global's corporate website, LinkedIn, and other job boards to maximize your visibility and chances of landing the role.
Connect with current Desktop Support Engineers or IT staff at NSC Global on LinkedIn, initiating conversations by mentioning your interest in their work or asking about their experience with NSC Global's support processes as an ice breaker.
Optimize your resume for ATS by including keywords from the job description like 'desktop support,' 'troubleshooting,' 'Microsoft,' 'Mac OS X,' 'help desk,' and 'customer service' to ensure your resume passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying LinkedIn contacts to network with, allowing you to focus more effectively on preparing for interviews and skill enhancement.
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