Job summary
Job post source
This job is directly from MSRcosmos LLC
Job overview
The Desktop Support Engineer role at MSRcosmos LLC involves providing technical support and maintenance to ensure smooth operation of client IT systems.
Responsibilities and impact
The engineer will respond to client queries on-site, maintain networks, troubleshoot hardware and software issues, install and configure systems, provide user training, document issues in a ticketing system, and collaborate with IT teams.
Job location and travel
The position is located in Cleveland, Ohio with an on-site work requirement.
Company overview
MSRcosmos LLC is a global IT services and solutions provider specializing in digital transformation, cloud services, data analytics, and enterprise application services. They generate revenue through consulting, implementation, and managed services, catering to a diverse range of industries including healthcare, finance, and manufacturing. Founded in 2008, the company has grown significantly, establishing a strong presence in the United States and India, and is known for its customer-centric approach and innovative technology solutions.
How to land this job
Position your resume to emphasize hands-on experience with on-site technical support and client interaction, showcasing your ability to respond effectively to client queries as described in the job responsibilities at MSRcosmos LLC.
Highlight your skills in network maintenance, specifically your knowledge of routers, servers, and hardware management, as well as your troubleshooting expertise for both hardware and software issues.
Stress your experience with installation and configuration of hardware, software, and operating systems, along with your capability to train and assist end-users, reflecting key aspects of the Desktop Support Engineer role.
Apply through multiple channels including MSRcosmos LLC's corporate careers page and LinkedIn job postings to maximize your application visibility and chances of being noticed.
Connect with current IT or Desktop Support team members at MSRcosmos LLC on LinkedIn; use ice breakers such as commenting on recent company tech initiatives or asking about their experience with client network challenges to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description like 'on-site support,' 'network maintenance,' 'troubleshooting,' 'installation and configuration,' and 'ticketing system' to ensure your resume passes automated screenings effectively.
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