Job summary
Job post source
This job is directly from DTLR, Inc.
Job overview
The IT Support Analyst at DTLR, Inc. provides essential daily IT support to stores, corporate offices, and distribution centers, ensuring smooth operation of hardware, software, and connectivity systems.
Responsibilities and impact
The role involves resolving technical issues, maintaining store registers and PCs, supporting new store setups, documenting support actions, providing onsite training, and collaborating with the IT group to optimize system capabilities.
Compensation and benefits
The salary range is $50,000-$55,000 depending on experience, with benefits including medical, dental, vision insurance, 401k, sick leave, parental leave, and company paid time off.
Experience and skills
Candidates need at least 3 years of help desk experience in a Microsoft environment, proficiency with Windows and server systems, ticketing systems experience, strong communication, organizational, and problem-solving skills, and relevant certifications are encouraged.
Work environment and culture
DTLR, Inc. promotes equal employment opportunities and a professional, fast-paced work environment with a focus on teamwork and strategic thinking.
Company information
DTLR, Inc. is a retail company operating stores, corporate offices, and distribution centers, focusing on providing IT support across these locations.
Team overview
The candidate will join the help desk team supporting multiple company locations, acting as the first line of support for end users.
Unique job features
The role includes participation in night/weekend on-call rotations and requires physical ability to lift up to 60 pounds and work in a fast-paced environment.
Company overview
DTLR, Inc. is a leading retailer specializing in footwear, apparel, and accessories, primarily targeting urban and youth culture. The company generates revenue through its extensive network of physical stores across the United States and a robust online presence, offering popular brands like Nike, Adidas, and Jordan. Founded in 1982, DTLR has grown through strategic acquisitions, including its merger with Villa in 2017, which expanded its market reach. Known for its community engagement, DTLR frequently hosts events and collaborates with local organizations to support urban communities.
How to land this job
Position your resume to highlight your expertise in IT support, specifically your experience troubleshooting hardware, software, and network issues in a retail or corporate environment, aligning with DTLR, Inc.'s need for daily IT support across stores and offices.
Emphasize your proficiency with Microsoft Windows (7, 10, Server versions), MS Exchange, SQL, Linux, Citrix, VMWare, and ticketing systems like Dell KACE or Track-IT, as these are key technologies mentioned in the job description.
Apply through multiple channels such as the DTLR, Inc. corporate careers page and LinkedIn to maximize your chances of being noticed for the IT Support Analyst role.
Connect with current IT help desk or store support team members at DTLR, Inc. on LinkedIn. Use ice breakers like asking about their experience managing store IT challenges or inquiring how they optimize end user productivity in a retail environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'help desk support,' 'ticketing systems,' 'Microsoft Windows Server,' 'Citrix,' and 'network and telephony technologies' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with the right keywords, and identify LinkedIn contacts in the IT division to network with, saving you time and increasing your chances of landing the role.
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