Job summary
Job post source
This job is directly from Aires
Job overview
The Mobility Specialist at Aires supports the West Coast region by facilitating the end-to-end relocation process for corporate transferees and families, impacting customer satisfaction and service delivery.
Responsibilities and impact
The role involves counseling transferees on policy benefits, coordinating household goods and family services, assisting with expense submissions, collaborating with internal teams for timely service delivery, and participating in ongoing training.
Compensation and benefits
The position offers a comprehensive benefits package including a 401K match and a remote work environment, with preference for candidates residing on the West Coast (CA and AZ).
Experience and skills
Candidates should have a High School Diploma/GED (Associate’s or Bachelor’s preferred), 1-2 years of customer service experience preferably in relocation, strong customer service and administrative skills, computer literacy with MS Office, ability to manage multiple tasks, and a team-oriented mindset.
Career development
Aires highlights a high internal promotion rate and long-tenured employees, indicating strong commitment to career growth and development.
Work environment and culture
The company culture values client focus, results, responsibility, accountability, collaboration, and innovation, with a team-oriented and caring work environment.
Company information
Aires is a 40-year-old industry leader in relocation management services, known for its award-winning technology platform, high customer satisfaction, and strong client retention.
Team overview
The Mobility Specialist will join the West Coast region team, working collaboratively with internal teams to ensure accurate and timely service delivery.
Job location and travel
This is a remote position for candidates residing on the West Coast, preferably in California or Arizona.
Application process
Applicants can contact hr@aires.com for accommodations or assistance during the application process; no specific application steps or deadlines are mentioned.
Unique job features
The job offers the unique opportunity to work with an award-winning in-house technology platform in a high growth environment focused on global mobility.
Company overview
Aires is a global relocation solutions provider that assists organizations and their employees with domestic and international moves. They offer a range of services including policy consulting, expense management, home sale assistance, and destination services to ensure smooth transitions. Founded in 1981, Aires has grown significantly, leveraging technology and personalized service to streamline the relocation process and improve client satisfaction. Their revenue model primarily revolves around service fees charged to corporate clients for managing and executing relocation programs.
How to land this job
Position your resume to highlight your customer service experience, especially any roles involving telephone and email communication, as these are critical for the Mobility Specialist role at Aires.
Emphasize your ability to manage multiple tasks, follow policies and procedures, and your proficiency with MS Office and proprietary software, reflecting the job's administrative and technical requirements.
Apply through multiple channels including Aires' corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the West Coast mobility or relocation teams at Aires on LinkedIn. Use ice breakers like commenting on Aires' award-winning technology platform or asking about their experience with the company's client retention success.
Optimize your resume for ATS by incorporating keywords from the job description such as 'relocation management,' 'customer service,' 'household goods coordination,' 'expense submission,' and 'policy benefits counseling' to ensure it passes initial screenings.
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