Job summary
Job post source
This job is directly from One Inc
Job overview
The Technical Support Agent, Tier 1 provides exceptional customer service by assisting external customers with technical application issues for One Inc's products.
Responsibilities and impact
Daily responsibilities include troubleshooting technical problems, managing CRM tickets, escalating complex issues, and creating knowledge base articles while building strong customer relationships.
Compensation and benefits
The hourly salary range is $30.00 - $31.25, with benefits including medical, dental, vision insurance, and a 401(k) plan.
Experience and skills
Candidates should have a Bachelor's Degree in Computer Science or related field, with at least 2 years of technical support experience, preferably in the insurance or payments industry.
Career development
Opportunities for professional growth include a commitment to promoting from within and support for personal and professional development.
Work environment and culture
One Inc values a solid work/life balance and fosters a supportive and adaptable work environment.
Company information
One Inc is a rapidly growing digital payments platform in the insurance sector, headquartered in Folsom, CA, managing billions in payments annually.
Team overview
The team works collaboratively across functional and geographic boundaries, emphasizing strong communication and trust with customers.
Job location and travel
This position is fully remote, allowing candidates to work from anywhere in the US.
Application process
Candidates should submit their applications with necessary documentation as specified in the job posting, but specific deadlines are not mentioned.
Unique job features
The role includes participation in an on-call rotation for emergency support and opportunities to work with various tools like Salesforce and JIRA.
Company overview
One Inc is a leading provider of digital payment solutions and insurance software, specializing in streamlining payment processing and customer engagement for the insurance industry. They generate revenue through subscription-based software services, transaction fees, and value-added services that enhance the efficiency and security of insurance transactions. Founded in 2005, One Inc has grown significantly, acquiring several companies to expand its technological capabilities and market reach. Their innovative solutions help insurers modernize their operations and improve customer satisfaction.
How to land this job
Position your resume to showcase your strong customer service skills and technical troubleshooting experience, as these are key for the Technical Support Agent role at One Inc.
Emphasize your ability to manage CRM tickets, articulate technical issues, and build relationships with customers, as these responsibilities are crucial for success in this position.
Apply through multiple platforms, including One Inc's corporate site and LinkedIn, to maximize your chances of being noticed for this role.
Connect with current employees in the support division at One Inc on LinkedIn to gather insights about the position; consider ice breakers like asking about their experiences or expressing your enthusiasm for the company's innovative approach to digital payments.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'technical support,' 'CRM,' and 'customer service,' to enhance visibility during the screening process.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and submitted through the best channels while identifying key connections to network with at One Inc.
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