Job summary
Job post source
This job is directly from ICUC, a company under the Dentsu group.
Job overview
The Social Media Content Specialist role at ICUC involves managing and engaging with clients' social media channels to enhance brand presence and community interaction.
Responsibilities and impact
The role requires reviewing and responding to social media comments, crafting engaging content, ensuring brand voice consistency, escalating issues, and maintaining community safety policies.
Compensation and benefits
The position offers an hourly pay range of $14.75 to $15.00 USD, with pay based on experience and skills, and includes full-time and part-time opportunities with remote work benefits.
Experience and skills
Candidates must have native fluency in British English, professional social media moderation experience, exceptional written communication skills, customer service abilities, and reliable high-speed internet; residency in the USA and flexible shift availability are required.
Career development
ICUC promotes a collaborative and inclusive culture that supports growth, equal opportunities, and learning within a remote work environment.
Work environment and culture
ICUC fosters a fun, fast-paced, fully remote work environment based on collaboration, responsibility, trust, and inclusivity, emphasizing human connection behind brands.
Company information
ICUC is a remote social media agency under Dentsu, a global integrated growth and transformation partner with a long history and presence in over 110 markets.
Team overview
The candidate will join a team of creatives, strategists, content creators, and social media managers dedicated to delivering social media expertise for clients.
Job location and travel
This is a fully remote position based in the USA, specifically aligned with Eastern Time for Florida and Central Standard Time shifts.
Application process
Applicants must submit their applications online; only qualified candidates will be contacted, and accommodations are available for applicants with disabilities.
Unique job features
The job offers unique shift flexibility including day, evening, and overnight shifts, remote work, and the opportunity to work with diverse global brands through ICUC and Dentsu.
Company overview
ICUC is a global leader in social media management services, specializing in content moderation, community management, and social listening. They help brands protect their online reputation and engage with their audience by monitoring and managing user-generated content across various platforms. Founded in 2002, ICUC has grown to serve clients worldwide, leveraging a team of skilled moderators and advanced technology to ensure safe and positive online interactions. The company generates revenue through service contracts with businesses seeking to enhance their social media presence and mitigate risks associated with user-generated content.
How to land this job
Position your resume to highlight your native fluency in British English and exceptional written communication skills, emphasizing spelling, grammar, and syntax accuracy to align with ICUC's content standards.
Focus on showcasing your experience in moderating and engaging across multiple social media platforms, as well as your ability to craft creative content that matches various brand voices and guidelines.
Apply through ICUC’s corporate website and LinkedIn, and explore other job boards where ICUC listings may appear to maximize your application visibility.
Connect with current Social Media Content Specialists or team members at ICUC on LinkedIn; start conversations by commenting on their recent posts or asking about their favorite part of working at ICUC to break the ice.
Optimize your resume for ATS by including keywords from the job description such as 'social media moderation,' 'brand voice,' 'content creation,' and 'British English proficiency' to ensure it passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, find all relevant application portals, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and refining your skills.
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