Job summary
Job post source
This job is directly from Stefanini North America and APAC
Job overview
The Sr. AV Technician role involves providing advanced technical support and managing outage and incident resolution to ensure operational service continuity.
Responsibilities and impact
The technician will manage incident resolution for outages, lead post-resolution root cause analysis, handle escalated complex incidents, create knowledge articles, and identify service delivery improvements.
Experience and skills
Candidates need 5+ years of technical support experience, strong troubleshooting, configuration, analytical skills, in-depth hardware/software knowledge, and excellent communication.
Company overview
Stefanini North America and APAC is a global technology company specializing in IT outsourcing, systems integration, and digital transformation services. They generate revenue through managed services, consulting, and technology solutions tailored to various industries. Founded in 1987 in Brazil, Stefanini has expanded its footprint to over 40 countries, emphasizing innovation and customer-centric approaches. Notable for its agile methodologies and robust partner ecosystem, the company continues to drive growth by leveraging emerging technologies like AI, cloud computing, and cybersecurity.
How to land this job
Tailor your resume to highlight your advanced technical support experience, especially in managing complex AV incidents and outage resolution, to align with Stefanini North America and APAC's Level 3 support expectations.
Emphasize your problem-solving skills, ability to lead post-incident analysis, and experience creating knowledge base articles, showcasing your proactive approach to service improvement.
Apply through multiple platforms including Stefanini's corporate career page, LinkedIn, and relevant job boards to maximize your application visibility.
Connect with current Level 3 support team members or AV division professionals at Stefanini on LinkedIn; start conversations by referencing recent company projects or asking about challenges in outage management to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'incident escalation,' 'outage management,' 'AV products,' 'technical support,' and 'problem resolution' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best channels for submission, and find LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.