Job summary
Job post source
This job is directly from UserTesting
Job overview
The Lead Research Consultant, Solutions & Programs at UserTesting leads the development and scaling of consulting programs to embed experience insights into decision-making, impacting customer success across digital product, marketing, brand, and ecommerce teams.
Responsibilities and impact
The role involves developing and optimizing consulting programs, standardizing practices, leading customer engagements, collaborating with sales and customer success teams, creating proposals and SOWs, acting as a subject matter expert, monitoring market trends, piloting new service offerings, mentoring consultants, tracking program performance, and cross-functional collaboration.
Experience and skills
Requires 8+ years in experience research, consulting, or research operations with deep knowledge of user research and CX methodologies, experience in scalable consulting programs, business strategy understanding, familiarity with digital research tools, strong communication, strategic thinking, and ability to work autonomously and collaboratively.
Career development
The role offers opportunities to influence service evolution, expand strategic impact, mentor others, and grow within a consulting services team focused on scaling professional services.
Work environment and culture
UserTesting values diversity, inclusion, and equal opportunity, fostering a learning culture with collaboration across teams in a fast-paced, evolving environment.
Company information
UserTesting is a leader in human insight, helping organizations improve customer experiences with AI-powered analysis and a strong participant network, serving over 3,000 organizations including 75 of the Fortune 100.
Team overview
The candidate will join the Consulting Services team, reporting to the Senior Director, working closely with Sales, Product, Marketing, and Customer Success teams to deliver and evolve consulting services.
Job location and travel
Position is full-time, located in North America with EST or CST time zones, and includes occasional travel for planning, customer engagements, or events.
Unique job features
This strategic and consultative role uniquely blends internal program development with external sales support, offering influence in service positioning and competitive differentiation in the insights and experience research space.
Company overview
UserTesting is a leading platform that enables companies to gather real-time feedback on their products and services through video-based user insights. They make money by offering subscription plans and custom pricing for enterprises, allowing businesses to conduct usability tests and gain actionable data from targeted user demographics. Founded in 2007, UserTesting has grown significantly, acquiring UserZoom in 2022 to expand its capabilities in user experience research. This acquisition underscores their commitment to providing comprehensive insights into customer behavior and preferences.
How to land this job
Position your resume to highlight your extensive experience in experience research, consulting, and operationalizing scalable programs, emphasizing your ability to embed customer insights into decision-making across digital product, marketing, and brand teams.
Emphasize skills in developing frameworks, playbooks, and best practices that drive consistency and quality, along with your strategic contributions to proposals, SOWs, and cross-functional collaboration with Sales and Customer Success teams.
Apply through multiple channels including UserTesting's corporate careers page and LinkedIn to maximize your visibility and chances of consideration for this strategic consulting role.
Connect with professionals in UserTesting's Consulting Services or Customer Success divisions on LinkedIn, using ice breakers such as commenting on recent UserTesting case studies, expressing enthusiasm about their approach to embedding customer insights, or asking about how consulting services are evolving at UserTesting.
Optimize your resume for ATS by incorporating keywords from the job description like 'experience research,' 'consulting programs,' 'customer insights,' 'frameworks,' 'proposals,' and 'cross-functional collaboration' to ensure it passes initial automated screenings.
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