Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as indicated by the contract nature and detailed operational responsibilities.
Job overview
The IT Desktop Support Engineer role provides on-site technical support for end-user computing devices, ensuring high customer service standards and operational efficiency during a 2-month contract in Boston.
Responsibilities and impact
The engineer will handle incident and request resolution for desktops, laptops, and mobile devices, manage hardware/software installations, support AV and video conferencing, coordinate with vendors, maintain asset inventory, and ensure SLA compliance using tools like ServiceNow and SCCM.
Experience and skills
Candidates should have basic IT industry experience, knowledge of ITIL and ServiceNow, proficiency with Windows OS, hardware/software troubleshooting, AV support, VDI technologies, endpoint security, and mobile device support; strong communication and client management skills are essential.
Job location and travel
The position requires on-site work 5 days a week in Boston, MA for a 2-month contract period.
Unique job features
This role involves hands-on support with a variety of technologies including SCCM, Citrix, Azure cloud PC, and Microsoft Teams Room, offering exposure to diverse IT environments and vendor coordination.
Company overview
Sky Systems is a technology solutions provider specializing in IT consulting, digital transformation, and staffing services for clients across industries such as finance, healthcare, and retail. The company generates revenue by offering end-to-end IT services, including cloud computing, application development, and workforce augmentation, often through long-term contracts and project-based engagements. Founded in 2009 and headquartered in New Jersey, Sky Systems has built a reputation for delivering scalable and cost-effective solutions, leveraging partnerships with major technology vendors like Microsoft and AWS. Candidates should be aware of the company's emphasis on innovation, client-centric approach, and its rapid growth in both domestic and international markets. Understanding Sky Systems’ commitment to diversity and continuous learning can be advantageous during the application process.
How to land this job
Position your resume to emphasize your hands-on experience with end-user computing devices, including troubleshooting and support for laptops, desktops, and mobile devices, as this is central to the IT Desktop Support Engineer role at Sky Systems.
Highlight your familiarity with ITIL concepts and proficiency using ServiceNow ticketing tool, along with your ability to manage incidents, service requests, and asset inventory effectively to meet SLA requirements.
Showcase technical skills related to Windows 7 and 10 operating systems, SCCM for image deployment, AV/endpoint security tools like McAfee and Cortex XDR, and experience with VDI technologies such as Citrix XenDesktop and Azure Cloud PC.
Apply through multiple platforms including the Sky Systems corporate careers page and LinkedIn job postings to maximize your chances of being noticed by recruiters.
Connect with current IT support or desktop engineering professionals at Sky Systems on LinkedIn, using ice breakers like commenting on recent IT infrastructure upgrades or asking about their experience with ServiceNow and SCCM in the company.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ITIL', 'ServiceNow', 'SCCM', 'Windows 10', 'endpoint security', and 'incident management' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate resume tailoring, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your time on preparation and interviews.
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