Job summary
Job post source
This job is directly from News Corp
Job overview
The Digital Workplace, Desktop Manager at News Corp leads the IT support function across multiple business units, ensuring high-quality technical support and customer service.
Responsibilities and impact
The role involves managing support technicians, handling urgent support issues, optimizing service integration, acting as escalation point for critical incidents, mentoring staff, reporting KPIs, overseeing executive support, managing budgets, process improvements, vendor relationships, and hardware asset management.
Compensation and benefits
The salary range is $85,000 to $115,000 plus bonus, with pay-for-performance incentives and a comprehensive benefits package including health, retirement, caregiving, and wellbeing options.
Experience and skills
Requires a bachelor's degree or equivalent, 8+ years technical leadership experience preferably in media, strong project management, problem-solving, communication, customer orientation, quantitative analysis, and ability to work under deadlines.
Career development
Includes opportunities for mentoring and career development of support technicians, with potential growth through leadership and service optimization roles.
Work environment and culture
The company values flexibility, diversity, and inclusion, offering a supportive environment with emphasis on employee wellbeing and competitive compensation.
Company information
News Corp is a major media company with multiple business units including NewsUK, Dow Jones, HarperCollins, OPIS, Sun, and Storyful, focusing on integrated technology services.
Team overview
The candidate will lead the support technicians team located in the TNB office, coordinating efforts across various business units and stakeholders.
Job location and travel
The position is based in New York City at 1211 6th Avenue, initially requiring 5 days in office transitioning to 3 days per week.
Unique job features
The role involves managing a shared technology services model across multiple high-profile media business units with a focus on service excellence and strategic IT support management.
Company overview
News Corp is a global media and information services company that operates in a variety of segments including news and information services, book publishing, digital real estate services, and subscription video services. The company generates revenue through advertising, subscriptions, and sales of its diverse media products. Founded in 1980 by Rupert Murdoch, News Corp has a significant presence in the United States, the United Kingdom, and Australia, and owns notable brands such as The Wall Street Journal, HarperCollins Publishers, and Realtor.com.
How to land this job
Tailor your resume to highlight leadership experience in managing desktop support teams, emphasizing your ability to meet SLAs and KPIs as described in the News Corp Digital Workplace, Desktop Manager role.
Showcase your skills in coordinating urgent technical support issues, service integration, and process improvements, aligning your experience with the job’s focus on optimizing IT support across multiple business units.
Apply through multiple platforms including News Corp’s corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect on LinkedIn with current IT support managers or team leads at News Corp’s NewsTech division; start conversations by referencing recent News Corp technology initiatives or asking about the challenges in managing multi-unit IT support.
Optimize your resume for ATS by incorporating keywords such as 'desktop support management,' 'service level agreements,' 'technical support escalation,' 'vendor management,' and 'IT service optimization' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate application submissions across multiple job boards, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus on interview preparation and skill enhancement.
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