Job summary
Job post source
This job is directly from Creospan Inc.
Job overview
The Information Technology Project Manager role at Creospan Inc. involves leading IT projects focused on contact center technologies to improve operational efficiency and customer experience.
Responsibilities and impact
The role requires managing multiple IT projects simultaneously, overseeing contact center technology implementations, and using data and KPIs to drive project decisions and improvements.
Experience and skills
Candidates must have over 10 years of experience managing contact centers in IT environments, strong leadership and communication skills, proficiency in project management methodologies like Agile and Waterfall, and knowledge of IT infrastructure and troubleshooting.
Company overview
Creospan Inc. is a technology consulting and solutions company specializing in IT services, software development, and business process outsourcing. They generate revenue by providing customized technology solutions to clients across various industries, including telecommunications, healthcare, and finance. Founded in 1999, Creospan has grown by focusing on innovation and client-centric approaches, establishing a reputation for delivering high-quality, scalable solutions. Their expertise in emerging technologies and commitment to excellence make them a significant player in the tech consulting space.
How to land this job
Position your resume to showcase your extensive experience managing contact centers within IT or technology-driven environments, emphasizing over 10 years of leadership and project oversight.
Highlight your proficiency with contact center technologies such as CRM systems, IVR, ACD systems, and call routing software, as well as your ability to manage multiple IT projects using Agile and Waterfall methodologies.
Apply through multiple channels including Creospan Inc.'s corporate career site and LinkedIn to maximize your application visibility and reach.
Connect with current employees in Creospan's IT or contact center divisions on LinkedIn; start conversations by referencing recent company projects, asking about team culture, or expressing enthusiasm for their technology initiatives.
Optimize your resume for ATS by incorporating keywords from the job description like 'contact center technologies,' 'IT project management,' 'Agile,' 'CRM systems,' and 'data-driven decision making' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, freeing you to focus on interview preparation and networking.
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