Job summary
Job post source
This job is directly from ARM Group
Job overview
The IT Technician role at ARM Group involves providing technical support to employees, managing onboarding/offboarding, and supporting IT strategy implementation across company locations.
Responsibilities and impact
The IT Technician will respond to help desk requests, troubleshoot hardware and software issues, manage employee onboarding/offboarding, support IT strategy, order and manage IT assets, and occasionally travel to other offices for support.
Compensation and benefits
The position offers a comprehensive benefits package including health insurance options, vision and dental coverage, life and disability insurance, accident and critical illness coverage, 401(k) with company match, HSA/FSA accounts, 529 college savings plans, PTO starting at 15 days, 10 paid holidays, Employee Assistance Program, tuition reimbursement, continuing education, and quarterly bonuses after 6 months.
Experience and skills
Candidates need a high school diploma, two or more years of IT support experience, knowledge of Microsoft 365, Autodesk, Active Directory, DHCP, DNS, Windows, Apple and Android devices, strong troubleshooting and communication skills, and a valid driver's license; an associate degree and IT certifications are preferred.
Career development
The company supports professional growth through tuition reimbursement and continuing education opportunities.
Work environment and culture
ARM Group prioritizes employee well-being with a holistic benefits package and emphasizes work-life balance and professional development.
Company information
ARM Group LLC is a company with multiple office locations in Pennsylvania, focusing on IT support and strategy across its enterprises.
Job location and travel
The job can be based in Mechanicsburg, Bethlehem, State College, or West Chester, PA, with occasional travel to other offices.
Unique job features
The role includes opportunities to support IT strategy implementation and provides a robust benefits package with quarterly bonuses and tuition reimbursement.
Company overview
ARM Group is a leading technology company specializing in semiconductor and software design, particularly known for its ARM architecture, which powers the majority of the world's mobile devices. They generate revenue through licensing their IP to semiconductor companies and collecting royalties from chip manufacturers. Founded in 1990 as a joint venture between Acorn Computers, Apple, and VLSI Technology, ARM has played a crucial role in the evolution of mobile computing and IoT. Their innovative designs focus on energy efficiency and performance, making them a pivotal player in the tech industry.
How to land this job
Tailor your resume to highlight your experience in IT support roles, emphasizing troubleshooting skills, hardware and software support, and familiarity with Microsoft 365, Autodesk, and remote support tools as outlined in the ARM Group IT Technician job description.
Focus on showcasing your ability to manage onboarding and offboarding processes, customer service orientation, and effective communication skills since these are key responsibilities for the role.
Apply to the IT Technician position through multiple channels including ARM Group's corporate careers page and LinkedIn to maximize your application visibility and chances of success.
Connect on LinkedIn with current IT staff or employees in the IT division at ARM Group; start conversations by referencing recent ARM Group IT initiatives or asking about their experience with the company's technical environment to build rapport.
Optimize your resume for ATS by incorporating relevant keywords such as 'help desk support,' 'Microsoft Active Directory,' 'DHCP,' 'DNS,' 'technical troubleshooting,' and 'employee onboarding' to ensure your resume passes automated screening.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and skill development.
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