Job summary
Job post source
This job is directly from Goodwill Southern California
Job overview
The Retail Operations Manager at Goodwill Southern California oversees the efficient operation of retail locations, ensuring achievement of sales, customer service, and safety goals while supporting the organization's mission.
Responsibilities and impact
The role involves managing daily store operations, training and leading staff, ensuring safety and loss prevention, maintaining store standards, and supporting ecommerce and donation processing to meet business goals.
Experience and skills
Requires 1-3 years supervisory experience in customer-focused management, high school diploma or GED, proficiency in technology and Microsoft Outlook, strong communication and training skills, and the ability to multitask and handle confidential information; bilingual Spanish is helpful.
Work environment and culture
Goodwill Southern California emphasizes a mission-driven culture focused on respect, integrity, service, and excellence, promoting a safe and inclusive work environment with equal opportunity and accommodations for disabilities.
Company information
Goodwill Southern California is a leading non-profit organization focused on community service and employment opportunities, known for its commitment to diversity and inclusion.
Job location and travel
The position requires flexible shifts including nights, weekends, holidays, and may involve working at nearby locations in Southern California.
Unique job features
The role includes unique responsibilities such as managing ecommerce collectables and luxury brand processing, and emphasizes adherence to Goodwill's mission and values in daily operations.
Company overview
Goodwill Southern California is a nonprofit organization dedicated to transforming lives through the power of work. They operate retail stores and donation centers, generating revenue to fund job training, employment placement services, and other community-based programs for individuals facing barriers to employment. Founded in 1916, the organization has a long history of social impact, focusing on sustainability and community enrichment. Their mission-driven approach not only supports local economies but also promotes environmental responsibility through the resale and recycling of donated goods.
How to land this job
Position your resume to highlight your supervisory experience in customer-focused retail environments, emphasizing leadership in training, coaching, and managing teams to meet sales and operational goals.
Focus on demonstrating your ability to maintain safety standards, loss prevention, and operational compliance, as these are critical responsibilities in this role at Goodwill Southern California.
Apply through multiple internet platforms including Goodwill Southern California's official corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current Retail Operations Managers or Site Managers at Goodwill Southern California on LinkedIn; start conversations by complimenting their store's community impact or asking about how they implement Goodwill's RISE values in daily operations.
Optimize your resume for ATS by incorporating keywords and phrases from the job description such as 'team leadership,' 'loss prevention,' 'customer service,' 'training and development,' 'sales goals,' and 'operational compliance' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with appropriate keywords, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.
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