Job summary
Job post source
This job is directly from Virginia Mason Franciscan Health.
Job overview
The Patient Access Rep role at Virginia Mason Franciscan Health involves performing administrative support duties related to patient intake, ensuring a seamless experience for patients at the Franciscan Urgent Care Clinic.
Responsibilities and impact
Daily responsibilities include checking patients in and out, collecting and entering demographic and financial data, scheduling appointments, processing referrals, and providing excellent customer service to patients.
Compensation and benefits
The pay range for this position is $21.09 to $27.32 per hour, with benefits including free parking and no night shifts, although some weekends or holidays may be required.
Experience and skills
Candidates must have at least one year of customer service experience, with two years preferred, and healthcare or call center experience is a plus.
Career development
The role offers excellent growth opportunities within a supportive team environment.
Work environment and culture
The company emphasizes a patient-centered approach, focusing on quality care and exceptional patient experiences.
Company information
Virginia Mason Franciscan Health was formed in 2020 through the partnership of Virginia Mason and CHI Franciscan Health, combining nearly 300 sites of care and 11 hospitals to enhance patient care in the Pacific Northwest.
Team overview
The Patient Access Rep will join a supportive team at the Franciscan Urgent Care Clinic, which values collaboration and customer service.
Job location and travel
The position is based at the Franciscan Urgent Care Clinic in Gig Harbor, WA, with free parking available.
Company overview
Virginia Mason Franciscan Health is a leading healthcare provider in the Pacific Northwest, formed through the merger of Virginia Mason and CHI Franciscan in 2021. They offer a comprehensive range of medical services, including primary care, specialty care, and advanced surgical procedures, across multiple hospitals and clinics. The organization generates revenue through patient services, insurance reimbursements, and specialized medical programs. Key historical points include Virginia Mason's founding in 1920 and CHI Franciscan's roots dating back to 1891, both bringing a legacy of innovation and community-focused care to the merged entity.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in healthcare or call center environments, as this is essential for the Patient Access Rep role at Virginia Mason Franciscan Health.
Emphasize your skills in managing patient intake processes, handling payments, and coordinating appointments, as these responsibilities are key to the position.
Apply through multiple platforms, including Virginia Mason Franciscan Health's corporate site and LinkedIn, to maximize your chances of being noticed for this opportunity.
Connect with individuals in the Patient Access or administrative divisions at Virginia Mason Franciscan Health on LinkedIn, and consider ice breakers like asking about their experiences working in the clinic or inquiring about the team culture.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'patient intake,' 'insurance verification,' and 'customer service,' ensuring it aligns with the role's requirements.
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