Job summary
Job post source
This job is directly from Franklin County
Job overview
The Customer Service Assistant, Transportation role involves assisting residents with inquiries about social service and public assistance programs and providing clerical support to the department.
Responsibilities and impact
The job requires handling customer service inquiries in person, by phone, or other methods, providing information on department programs, processing documentation, maintaining logs and reports, and performing general clerical tasks such as data entry and correspondence.
Experience and skills
Candidates need a high school diploma or GED and at least one year of experience in customer service, clerical, or office work, with skills in public relations, office procedures, and problem-solving.
Company information
Franklin County is a government entity providing social service and public assistance programs.
Company overview
Franklin County is a local government entity responsible for providing a range of public services to residents within its jurisdiction. It generates revenue primarily through property taxes, sales taxes, and various fees for services such as permits and licenses. Historically, Franklin County has played a crucial role in regional development, focusing on infrastructure, public safety, and community welfare. Understanding its commitment to public service and community engagement is essential for potential candidates.
How to land this job
Tailor your resume to highlight your customer service experience, especially handling inquiries, complaints, and providing accurate information, as emphasized in the job description for Franklin County's Customer Service Assistant role.
Showcase your proficiency in clerical duties such as data entry, document processing, records maintenance, and report compilation to align with the department's needs.
Apply through multiple platforms including Franklin County's official website, LinkedIn, and other job boards to maximize your chances of being noticed for this position.
Connect with current employees in the Transportation or Social Services division at Franklin County on LinkedIn; start conversations by asking about their experience working in public assistance or mentioning your interest in how the department supports residents.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'clerical support,' 'data entry,' 'records maintenance,' and 'public assistance programs' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application channels, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.