Job summary
Job post source
This job is directly from Schindler Elevator Corporation (U.S.)
Job overview
The Service Operations Manager at Schindler Elevator Corporation leads service operations to achieve financial and operational goals, enhancing service quality and customer loyalty in the Houston, TX territory.
Responsibilities and impact
The role involves executing territory business plans, managing budgets and assets, leading and mentoring a team of Field Superintendents and Project Managers, maintaining customer relationships, ensuring safety and quality standards, and coordinating with product experts and labor relations.
Compensation and benefits
The position offers a fully vested 401k match up to 7%, competitive medical, dental, and vision plans effective from day one, paid vacation and holidays, tuition reimbursement after 6 months, and parental leave with full base pay for 6 weeks.
Experience and skills
Candidates should have a BA/BS in Business, Management, or Engineering, multiple years of relevant experience in service or elevator industries, people management, and P&L management experience.
Career development
Schindler provides a wide range of development opportunities to support professional and leadership growth.
Work environment and culture
The company values safety, integrity, customer value, quality, and people development, fostering an inclusive and diverse work environment.
Company information
Schindler Elevator Corporation is a historic company since 1874, specializing in elevators, escalators, and moving walks, serving urban communities to improve accessibility and sustainability.
Team overview
The candidate will manage a team of Field Superintendents and Project Managers, focusing on performance, training, and operational excellence.
Job location and travel
The position is based in Houston, TX, United States.
Application process
Applicants are encouraged to apply even if they do not meet every requirement; unsolicited applications from recruitment agencies are rejected.
Unique job features
The role includes unique leadership responsibilities in a safety-focused, customer-centric environment with opportunities to influence service operations and labor relations.
Company overview
Schindler Elevator Corporation, a subsidiary of the Swiss-based Schindler Group, specializes in the manufacturing, installation, and maintenance of elevators, escalators, and moving walkways. The company generates revenue through the sale of new equipment and long-term service contracts for maintenance and modernization. Founded in 1874, Schindler has a rich history of innovation, including the introduction of the first microprocessor-controlled elevator system. The company is known for its commitment to safety, reliability, and sustainability in urban mobility solutions.
How to land this job
Position your resume to highlight your experience in managing service operations, including budget development, cost control, and team leadership, as these are key responsibilities for the Service Operations Manager at Schindler Elevator Corporation.
Emphasize your skills in people management, mentoring, and performance optimization, along with your ability to develop strong customer relationships and execute operational business plans aligned with financial targets.
Apply through multiple platforms such as Schindler Elevator Corporation's official career site, LinkedIn, and other job boards to maximize your application visibility for this role.
Connect with current employees in Schindler's service or operations divisions on LinkedIn to learn more about the team and company culture; start conversations with ice breakers like commenting on recent company initiatives in sustainability or safety, or asking about their experience with Schindler’s leadership development programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'service operations management,' 'budget management,' 'team leadership,' 'customer excellence,' and 'safety standards' to ensure your resume passes screening filters.
Use Jennie Johnson's Power Apply feature to automate and tailor your applications, find the best channels to apply through, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and skill development.
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