Job summary
Job post source
This job is directly from Community College of Philadelphia
Job overview
The IT Help Desk Technician I provides level one technical support to faculty, staff, and students, ensuring smooth operation of campus-wide IT services and exceptional customer service.
Responsibilities and impact
The technician will handle basic help desk requests via phone, log and escalate tickets, diagnose and resolve desktop issues, install and maintain hardware/software, manage inventory, assist with equipment repairs, reset passwords, and collaborate with the ITS team.
Experience and skills
Requires a high school diploma or equivalent with 1 year of PC support experience or an associate's degree in CIS; strong communication, customer service skills, and ability to work flexible hours; preferred qualifications include 2+ years in Windows and Mac environments, hardware/software installation experience, and relevant certifications like A+.
Work environment and culture
The college promotes a diverse, intellectually dynamic work environment committed to high achievement and community betterment.
Company information
Community College of Philadelphia is an open-admission institution offering associate degrees and career-focused programs, serving a diverse student body and addressing local economic and cultural needs.
Job location and travel
Campus-wide within Philadelphia, with some travel between sites possibly required; must have reliable transportation and a valid driver's license.
Unique job features
The role involves direct interaction with a diverse academic community and requires physical ability to handle equipment and flexible work hours including evenings and weekends.
Company overview
The Community College of Philadelphia is a public, open-admission institution that provides accessible, affordable education to residents of Philadelphia and surrounding areas. It offers a wide range of associate degree and certificate programs designed to prepare students for transfer to four-year institutions or to enter the workforce directly. Established in 1965, the college has a rich history of fostering community engagement and promoting lifelong learning. Revenue is primarily generated through tuition fees, government funding, and grants.
How to land this job
Position your resume to highlight your experience supporting personal computers, specifically your familiarity with MS Windows, MS Office Suite, and basic hardware/software troubleshooting to align with the IT Help Desk Technician I role at Community College of Philadelphia.
Emphasize your customer service skills, communication abilities, and your capacity to handle help desk ticketing systems, problem recognition, and escalation procedures as outlined in the job description.
Apply through multiple platforms including the Community College of Philadelphia's official careers page and LinkedIn to ensure your application reaches multiple recruiters and increases your chances of consideration.
Connect with IT support staff or help desk technicians currently working at the college on LinkedIn, and when reaching out, use ice breakers such as complimenting the college's commitment to diversity and education or asking about their experience with the help desk ticketing system and team dynamics.
Optimize your resume for ATS by incorporating keywords from the job description like 'help desk support,' 'ticketing systems,' 'hardware/software installation,' 'customer service,' 'MS Windows,' and 'problem resolution' to improve screening success.
Leverage Jennie Johnson's Power Apply feature to automate applying through various channels, customize your resume with relevant keywords, and identify LinkedIn connections in the ITS division, allowing you to focus your time on preparing for interviews and networking effectively.
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