Job summary
Job post source
This job is directly from Veradigm
Job overview
The Customer Experience Operations Specialist at Veradigm enhances customer experience by implementing initiatives to simplify interactions and optimize team capabilities, impacting customer satisfaction and engagement.
Responsibilities and impact
The role involves analyzing customer data, managing product releases, communicating with customers, training, evaluating internal processes, maintaining reports on CSAT, NPS, churn rates, administering customer requests, and collaborating on learning assets and project plans.
Compensation and benefits
Veradigm offers a comprehensive compensation and benefits package including holidays, vacation, medical, dental, vision insurance, company-paid life insurance, and retirement savings.
Experience and skills
Requires a bachelor's degree or equivalent, 2-4 years in customer experience operations preferably in Health IT, proficiency with CRM and project management tools like Gainsight, Skilljar, Salesforce, strong analytical, communication, and project management skills.
Career development
Veradigm supports professional development with tools and flexibility to grow, emphasizing a culture of continuous improvement and learning opportunities.
Work environment and culture
Veradigm values diversity, inclusion, and equal opportunity, fostering a dynamic, open community with a focus on healthcare innovation and associate empowerment.
Company information
Veradigm focuses on healthcare solutions using research, analytics, and AI to serve biopharma, health plans, providers, and patients, aiming to transform healthcare with data-driven insights.
Job location and travel
Primarily remote with standard office environment options, may require up to 10% travel, and occasional after-hours or on-call support.
Application process
Applicants must apply through Veradigm's official corporate site to avoid identity theft; verification of employment eligibility is required.
Unique job features
The role includes managing advanced customer success tools, developing learning content, and using data analytics to drive customer experience improvements uniquely within the healthcare IT sector.
Company overview
Veradigm® is a healthcare technology company focused on providing innovative solutions to improve patient care and streamline clinical workflows. They generate revenue by offering a suite of software products and services, including electronic health records (EHR), practice management tools, and data analytics platforms to healthcare providers, payers, and life sciences companies. Originally part of Allscripts, Veradigm® was rebranded to better align with its mission of transforming health through actionable insights and integrated technology solutions. Their history of leveraging data to enhance clinical outcomes and operational efficiency is crucial for candidates to understand.
How to land this job
Position your resume to highlight your experience in customer experience operations, focusing on your ability to analyze customer data and implement data-driven solutions that improve satisfaction and reduce churn.
Emphasize proficiency with CRM systems such as Salesforce and Gainsight, project management tools, and customer feedback platforms, as well as your skills in communication, training, and process improvement aligned with Veradigm's focus on healthcare technology.
Apply through multiple channels including Veradigm's official corporate careers site and LinkedIn to maximize your visibility and ensure your application is seen by the right hiring teams.
Connect on LinkedIn with current employees in Veradigm's Customer Experience or Operations teams, using ice breakers like commenting on recent product releases, asking about their experience with Gainsight or Skilljar, or expressing enthusiasm about Veradigm’s mission to transform healthcare through data and AI.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer experience operations,' 'CSAT,' 'NPS,' 'churn rates,' 'Gainsight,' 'Salesforce,' 'project management,' and 'data-driven solutions' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and refining your skills.
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