Job summary
Job post source
This job is directly from Tanner Health
Job overview
The IT Call Center Associate at Tanner Health manages call handling and emergency response coordination across facilities, ensuring efficient communication in a fast-paced healthcare environment.
Responsibilities and impact
The role involves processing general and emergency calls, monitoring hospital alarm systems, acting as backup for security, and maintaining professionalism, confidentiality, and accuracy under pressure.
Experience and skills
Candidates should have basic literacy, preferably computer experience, excellent communication and customer service skills, critical thinking, ability to multitask, and work under pressure; emergency communications experience is a plus.
Work environment and culture
The job requires a service-minded, collaborative attitude, effective communication, and teamwork to foster a positive work environment.
Company information
Tanner Health is a healthcare provider operating multiple facilities requiring coordinated communication and emergency response.
Job location and travel
The position involves shift work including nights, weekends, holidays, and extended shifts, with shifts subject to change.
Unique job features
The job is distinguished by its critical role in emergency communication and multi-tasking in a high-pressure healthcare setting.
Company overview
Tanner Health is a regional healthcare organization based in Georgia, providing comprehensive medical services through hospitals, outpatient facilities, and specialized care centers. It generates revenue by offering a wide range of healthcare services, including primary care, emergency care, surgical services, and wellness programs, catering to both insured and uninsured patients. Established in the 1940s, Tanner Health has grown significantly, emphasizing community-focused care and innovative health solutions. Candidates should note its commitment to patient-centered care and its recognition for quality and safety in healthcare delivery.
How to land this job
Tailor your resume to highlight your strong communication skills, ability to handle high-pressure situations, and experience with customer service, as these are key for the IT Call Center Associate role at Tanner Health.
Emphasize your multitasking abilities, critical thinking under pressure, and familiarity with emergency communications or protocols, which align closely with the job description.
Apply through multiple platforms including Tanner Health's corporate careers page and LinkedIn to maximize your exposure for this position.
Connect with current employees in the Tanner Health call center or IT departments on LinkedIn; open conversations by mentioning your interest in their work environment or asking how they manage fast-paced emergency communications.
Optimize your resume for ATS by incorporating keywords from the job description such as 'emergency communications,' 'multi-tasking,' 'customer service,' 'critical thinking,' and 'professional communication' to ensure it passes initial screenings.
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