Job summary
Job post source
This job is directly from CWA Group Architecture & Interiors
Job overview
The Live Chat Support Specialist at CWA Group provides high-quality live chat support to clients, ensuring satisfaction and maintaining the company's positive image.
Responsibilities and impact
The role involves interacting with clients via live chat, resolving complaints, communicating product information, escalating issues as needed, collaborating with team members, and maintaining accurate records of customer interactions.
Compensation and benefits
The position offers an hourly pay range of $27.34 to $31.67, a comprehensive benefits package including medical, dental, and vision insurance, paid time off and holidays, and professional development opportunities.
Experience and skills
Candidates should have a bachelor's degree in Communications, Business, or a related field, proven experience in live chat support or similar roles, excellent communication and customer service skills, proficiency with Microsoft Office and live chat software, and strong multitasking and time-management abilities.
Career development
The company offers professional development and training opportunities to support employee growth and career advancement.
Work environment and culture
CWA Group values employee happiness, work-life balance, and fosters a supportive, diverse, and inclusive workplace environment.
Company information
CWA Group is a leading marketing and design agency focused on digital and branding solutions, with a creative and skilled team dedicated to client success.
Job location and travel
This is a remote position based in the United States, offering a flexible work schedule.
Unique job features
The job features a flexible remote work environment and a supportive team culture that emphasizes employee wellbeing and professional growth.
Company overview
CWA Group Architecture & Interiors is a design-focused firm specializing in architecture, interior design, and planning services for commercial, residential, and institutional clients. The company generates revenue by providing end-to-end project solutions, including conceptual design, space planning, construction documentation, and project management. Known for its collaborative approach and attention to client needs, CWA Group has built a reputation for delivering innovative, functional, and aesthetically pleasing environments. The firm’s portfolio often highlights sustainable design practices and a commitment to quality, making it a respected name in the industry. Candidates should be aware of the company’s emphasis on teamwork, creativity, and client engagement throughout the design process.
How to land this job
Tailor your resume to emphasize your excellent communication skills, problem-solving abilities, and experience managing multiple live chats simultaneously, as these are critical for the Live Chat Support Specialist role at CWA Group Architecture & Interiors.
Highlight your proficiency with Microsoft Office Suite and live chat software, along with your ability to handle customer complaints and provide timely, effective solutions, reflecting the job responsibilities.
Apply through multiple channels including the CWA Group corporate career site and LinkedIn to maximize your application visibility for this remote position.
Connect with current employees in the customer support or client services divisions at CWA Group Architecture & Interiors on LinkedIn; use ice breakers like commenting on their recent company projects or asking about their experience working remotely at CWA Group to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'live chat support,' 'customer service,' 'problem-solving,' 'Microsoft Office,' and 'time-management' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best online platforms to apply through, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking.
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