Job summary
Job post source
This job is directly from SSA Group
Job overview
The Hospitality Associate role at SSA Group focuses on enhancing guest experiences at various cultural venues by providing exceptional service and maintaining a welcoming environment.
Responsibilities and impact
Daily responsibilities include greeting guests, providing information about the venue, ensuring cleanliness, and collaborating with team members to enhance guest satisfaction.
Compensation and benefits
Compensation is hourly and based on experience, with benefits including an Employee Assistance Program, tuition discounts, parental leave, and meal plans.
Experience and skills
Candidates should have at least 1 year of experience in hospitality or customer service, strong communication skills, and a positive, team-oriented attitude.
Work environment and culture
SSA Group values diversity and inclusivity, aiming to build a team that reflects various backgrounds and perspectives.
Company information
SSA Group has over 50 years of experience in the hospitality industry, partnering with cultural attractions to enhance dining and retail experiences while focusing on sustainability and innovation.
Job location and travel
The position is in fast-paced indoor and outdoor venue settings across various locations, requiring flexible scheduling.
Company overview
SSA Group is a leading provider of visitor services, retail, and food and beverage operations for cultural attractions such as zoos, aquariums, museums, and botanical gardens. They generate revenue through partnerships with these institutions, offering tailored guest experiences and managing on-site amenities. Founded in 1971, SSA Group has a rich history of enhancing visitor engagement and supporting the missions of their partner institutions through innovative solutions and exceptional service.
How to land this job
Position your resume to highlight your customer service experience, particularly in hospitality or similar roles, as this is crucial for the Hospitality Associate position at SSA Group.
Emphasize your strong communication and interpersonal skills, as well as your ability to create welcoming environments and assist guests effectively, aligning with the job's key responsibilities.
Apply through multiple channels, including SSA Group's corporate website and LinkedIn, to maximize your visibility and opportunities for the role.
Connect with current SSA Group employees on LinkedIn, especially those in the hospitality or operational divisions, to inquire about the position; potential ice breakers could include mentioning your admiration for SSA's focus on sustainability or asking about their favorite aspect of working there.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'guest experience,' 'hospitality,' and 'team collaboration,' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can help streamline your application process, ensuring your resume is tailored, submitted through the best channels, and identifies key connections to network with, allowing you to focus your time on preparing for interviews.
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