Job summary
Job post source
This job is directly from OptiMantra
Job overview
The EHR Customer Support Specialist at OptiMantra supports integrative and wellness practitioners by providing technical assistance and ensuring smooth use of the practice management platform.
Responsibilities and impact
The role involves addressing customer support cases via phone, email, and videocall, troubleshooting technical and process issues, supporting feature testing, preparing knowledge base articles and videos, and assisting with customer training and documentation.
Compensation and benefits
The position offers market compensation based on experience with bonus potential, a remote work environment, and the opportunity to work at a fast-growing company in the health and wellness sector.
Experience and skills
Candidates should have strong problem-solving skills, a customer-service mindset, comfort with technology including scheduling tools and databases, and prior experience with EMR/practice management platforms or help desk, IT, or medical office roles.
Career development
The job provides experience in a fast-growing company and exposure to the latest developments in health and wellness technology.
Work environment and culture
OptiMantra emphasizes a supportive team environment, remote work flexibility, and a commitment to innovation and customer service excellence.
Company information
OptiMantra is a rapidly growing practice management platform serving integrative and wellness practitioners with comprehensive EMR/EHR and business management software.
Team overview
The Customer Support team is a key part of the company mission and has been recognized for excellence with a 'Best Customer Support' award in 2025.
Job location and travel
The role is remote, supporting a flexible work environment.
Application process
Applicants should send a resume to the provided email, including details on software familiarity, experience in integrative and wellness spaces, and current compensation range.
Unique job features
The position offers the chance to work with innovative health and wellness software and be part of an award-winning customer support team.
Company overview
OptiMantra is a healthcare technology company specializing in cloud-based practice management and electronic health record (EHR) solutions tailored for integrative, holistic, and wellness-focused medical practices. The company generates revenue through subscription-based software services used by practitioners, clinics, and wellness centers to streamline scheduling, billing, patient records, and telehealth. Founded in 2013, OptiMantra has positioned itself as a key player in supporting alternative and complementary medicine providers by offering customizable tools that address their unique workflows. Its platform emphasizes interoperability, patient engagement, and regulatory compliance, helping clients efficiently manage operations and improve patient care. OptiMantra’s client base spans North America and includes solo practitioners, group practices, and multi-location clinics.
How to land this job
Tailor your resume to emphasize your strong problem-solving and troubleshooting skills, highlighting any experience with technical support, especially in healthcare or EMR systems, to align with OptiMantra's needs.
Showcase your familiarity with technology, including scheduling tools, Excel, databases, and any prior experience with EMR or practice management platforms, as these are key qualifications for the role.
Apply through multiple channels such as OptiMantra's corporate website, the provided email address, and LinkedIn to increase your chances of being noticed by recruiters.
Connect on LinkedIn with current employees in OptiMantra’s customer support or product teams; use ice breakers like commenting on their recent company award for 'Best Customer Support' or asking about their experience working with integrative wellness software.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'EMR,' 'practice management,' 'troubleshooting,' 'customer service,' and 'process improvement' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate and tailor your applications, identify the best places to apply, and find LinkedIn connections for networking, freeing you to focus on preparing for interviews and skill development.
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