Job summary
Job post source
This job is directly from Maximus Global Services
Job overview
The Passenger Service Agent at Maximus Global Services provides essential check-in and boarding services at Orlando International Airport, ensuring security compliance and excellent customer service.
Responsibilities and impact
The agent assists passengers with check-in, ticketing, baggage handling, and boarding while following all security and regulatory procedures to support smooth airport operations.
Compensation and benefits
The position pays $16.00 per hour, offers flight benefits with Spirit Airlines, paid training, 401(k), medical, dental, vision benefits, paid time off for full-time employees, referral bonuses, incentive rewards, and career growth opportunities.
Experience and skills
Requires a high school diploma or GED, exceptional customer service skills, ability to pass a background check, English proficiency, strong interpersonal skills, and the ability to handle high-pressure situations.
Career development
The job offers career growth opportunities within the company.
Work environment and culture
The work environment is active and fast-paced within an airport terminal, requiring teamwork, stress management, ethical conduct, and good communication skills.
Company information
Maximus Global Services provides aviation services at multiple US airports and aims to set high standards through tailored service every day.
Job location and travel
The job is located at Orlando International Airport with varied shifts covering 24/7 service; no travel is required.
Unique job features
The role involves direct interaction with passengers in a dynamic airport setting, including physical activity such as standing, walking, and lifting up to 70 pounds.
Company overview
Maximus Global Services is a company that specializes in providing comprehensive aviation and travel-related services, including ground handling, cargo management, and passenger services. They generate revenue by offering these services to airlines, airports, and other aviation-related entities, ensuring efficient operations and enhanced customer experiences. Established with a focus on quality and reliability, Maximus has expanded its presence across various regions, adapting to industry changes and technological advancements. The company is known for its commitment to safety, customer satisfaction, and operational excellence, making it a significant player in the aviation services sector.
How to land this job
Tailor your resume to highlight strong customer service skills, ability to manage stressful situations, and effective communication, as these are key for the Passenger Service Agent role at Maximus Global Services.
Emphasize experience or aptitude in handling passenger check-in, baggage processing, and familiarity with security protocols, reflecting the job's essential functions.
Apply through multiple platforms, including Maximus Global Services' corporate website and LinkedIn, to maximize your visibility and chances of being noticed for the position.
Connect with current employees or recruiters in the aviation services or passenger service divisions at Maximus Global Services on LinkedIn; start conversations with ice breakers like asking about their experience working at Orlando International Airport or how they handle peak travel times.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'baggage handling,' 'security procedures,' and 'passenger check-in' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.