Job summary
Job post source
This job is directly from Belk
Job overview
The Support Associate at Belk provides exceptional customer service and supports merchandising efforts to enhance the retail experience and drive sales.
Responsibilities and impact
The role involves greeting customers, handling transactions professionally, using suggestive selling, meeting sales and clienteling goals, managing inventory and merchandise displays, using digital tools for sales, and supporting store operations and promotional setups.
Experience and skills
No formal education required; retail experience preferred; excellent communication skills and ability to learn industry technology are desired.
Work environment and culture
Belk promotes a team-oriented environment focused on customer care, professional appearance, and compliance with store policies, emphasizing equal opportunity and accessibility.
Company information
Belk is a department store aiming to reimagine retail with a focus on fashion and customer experience.
Team overview
The candidate will work closely with a team committed to customer care and store success.
Unique job features
The job includes using modern retail technology like mobile devices, digital POS, and the Belk app to enhance customer interactions.
Company overview
Belk is a department store chain that offers a wide range of products including apparel, shoes, accessories, cosmetics, home furnishings, and wedding registry items. Founded in 1888 by William Henry Belk in Monroe, North Carolina, the company has grown to operate nearly 300 stores across 16 states in the Southeastern United States. Belk generates revenue through in-store and online sales, leveraging seasonal promotions and exclusive brand partnerships. The company has undergone significant transformations, including a major rebranding effort in 2010 and its acquisition by private equity firm Sycamore Partners in 2015.
How to land this job
Position your resume to highlight your customer service skills, passion for retail and fashion, and adaptability to change, as these are key for the Support Associate role at Belk.
Emphasize your experience or willingness to learn industry technology, proficiency with digital point-of-sale systems, mobile devices, and suggestive selling techniques as outlined in the job description.
Apply through multiple channels including Belk's corporate careers site, LinkedIn, and other job boards accepting applications to maximize your chances.
Connect with current Belk employees in retail or customer service divisions on LinkedIn; use ice breakers like commenting on their recent posts about Belk’s merchandise or asking about their experience with Belk’s customer engagement strategies.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'retail,' 'suggestive selling,' 'point-of-sale,' 'clienteling,' and 'merchandising' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on interview preparation and networking.
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