Job summary
Job post source
This job is directly from Combined Insurance, a Chubb Company.
Job overview
The Claims Trainer role at Combined Insurance involves preparing and delivering training to Claims staff to enhance their skills and knowledge, impacting employee effectiveness and client service.
Responsibilities and impact
The trainer facilitates classroom and virtual training for new hires and existing staff, develops and updates training content, assesses trainee readiness, communicates with management about training needs, and maintains training records.
Experience and skills
Preferred qualifications include 3-5 years of claims adjudication experience, proficiency in face-to-face and virtual training, familiarity with WebEx and MS Suite, strong communication skills, and a relevant undergraduate degree or learning certifications.
Work environment and culture
The company values high energy, positivity, curiosity, and continuous improvement in training delivery, fostering a supportive and dynamic work environment.
Company information
Combined Insurance, part of Chubb, has nearly 100 years in the insurance industry, focusing on customer service and protection.
Job location and travel
The position can be located in Chicago, IL; Chattanooga, TN; Columbia, SC; or Portland, ME, with options for both in-person and virtual training environments.
Unique job features
The role involves using the latest technology for training delivery and acting as a subject matter expert in claims handling and training program development.
Company overview
Combined, a Chubb Company, specializes in providing supplemental insurance products, including accident, health, and life insurance, to individuals and businesses. They generate revenue through premiums paid by policyholders and have a strong focus on personal customer service and tailored insurance solutions. Founded in 1922, Combined Insurance has a long history of innovation and growth, becoming part of Chubb, a global leader in insurance, in 2015. This acquisition has enhanced their capabilities and expanded their market reach.
How to land this job
Position your resume to highlight your claims adjudication experience, especially any Accident & Health exposure, and emphasize your training facilitation skills in both classroom and virtual settings as required by Combined, a Chubb Company.
Focus on showcasing your proficiency with claims systems, WebEx or similar platforms, and your ability to develop and deliver multi-week training programs tailored to adult learners, including new hire and refresher courses.
Apply through multiple channels such as Combined's corporate career site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect with current Claims Corporate Trainers or Learning & Development staff at Combined on LinkedIn; use ice breakers like referencing recent company initiatives in claims training or asking about the impact of their training programs on claims processing effectiveness.
Optimize your resume for ATS by incorporating keywords from the job description such as 'claims adjudication,' 'training facilitation,' 'WebEx,' 'adult learning,' and 'claims systems,' ensuring your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal application portals, and find relevant LinkedIn contacts, saving you time and increasing your chances of landing the role.
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