Job summary
Job post source
This job is directly from ServiceNow
Job overview
The Technical Support Engineer at ServiceNow plays a vital role in resolving technical cases for customers, ensuring they receive exceptional support and guidance with the ServiceNow software and platform.
Responsibilities and impact
Daily responsibilities include troubleshooting technical issues, providing customer support through various channels, and collaborating with other teams for complex cases while contributing insights for process improvements.
Experience and skills
Candidates should have experience with LDAP, Active Directory, web services, scripting languages, and relational databases, with a strong emphasis on problem-solving and communication skills.
Work environment and culture
ServiceNow promotes an inclusive environment, values diverse backgrounds, and emphasizes flexibility and trust in their distributed work culture.
Company information
ServiceNow is a leading technology company serving over 7,700 customers, including 85% of the Fortune 500, recognized for its innovative solutions and workplace culture.
Company overview
ServiceNow is a leading digital workflow company that provides cloud-based solutions to streamline and automate enterprise operations. They generate revenue through subscription fees for their software-as-a-service (SaaS) offerings, which include IT service management, human resources, customer service, and security operations. Founded in 2004 by Fred Luddy, ServiceNow has grown rapidly, becoming a key player in the IT service management industry and consistently ranking high on lists of innovative companies. Their platform helps organizations improve efficiency, reduce costs, and enhance user experiences by integrating various business processes into a unified system.
How to land this job
Tailor your resume to showcase your experience with customer support, technical troubleshooting, and familiarity with the ServiceNow platform, emphasizing your ability to resolve technical cases and provide exceptional customer experiences.
Highlight your skills in building trust, empathy, and communication, as these are vital for the Technical Support Engineer role at ServiceNow.
Apply through multiple channels, including the ServiceNow corporate site and LinkedIn, to maximize your exposure to potential recruiters and hiring managers.
Connect with professionals in the technical support division at ServiceNow on LinkedIn to learn more about the role and express your interest; you could mention a shared interest in customer support or inquire about their experiences at the company.
Ensure your resume is optimized for ATS by including relevant keywords from the job description such as 'technical support,' 'troubleshooting,' 'JavaScript,' 'Python,' and 'customer experience' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored for the role and that you effectively connect with relevant professionals in your network.
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