Customer Service Representative

MANHATTAN, NYPosted 23 days ago

Job summary

• Job post source

  This job is directly from Elevance New York

• Job overview

  The Customer Service Representative role at Elevance New York focuses on engaging customers and turning them into enthusiastic supporters of the company.

• Responsibilities and impact

  The job involves communicating with customers via phone, email, and chat, providing product and pricing information, collaborating with internal teams to fulfill customer needs, and performing data entry tasks.

• Experience and skills

  Candidates should have 1 to 3 years of relevant experience, excellent phone etiquette, strong verbal, written, and interpersonal skills, and the ability to multitask and prioritize work effectively.

Company overview

Elevance Health, formerly known as Anthem, is a leading health insurance provider in the United States, operating under the Blue Cross Blue Shield brand in New York and other states. The company generates revenue primarily through health insurance premiums, administrative services, and government-sponsored programs like Medicaid and Medicare. With a history dating back to the early 20th century, Elevance has grown through mergers and acquisitions, including its rebranding from Anthem to Elevance in 2022 to reflect a broader focus on whole health solutions. Candidates should know that Elevance emphasizes innovation in healthcare delivery, digital health initiatives, and a commitment to community health improvement. The company is recognized for its scale, influence in the healthcare sector, and ongoing efforts to address health equity and access.

How to land this job

• Position your resume to emphasize your strong communication skills, experience in customer interaction, and ability to resolve issues proactively, as these are key for the Customer Service Representative role at Elevance New York.

• Highlight your experience with multi-channel communication (phone, email, chat) and your ability to collaborate with internal teams to meet customer needs, reflecting the job responsibilities.

• Apply through multiple platforms including Elevance New York's corporate career site and LinkedIn to maximize your exposure to this opportunity.

• Connect with current customer service or client relations professionals at Elevance New York on LinkedIn; use ice breakers like asking about their favorite part of working at Elevance or inquiring how they handle challenging customer interactions.

• Optimize your resume for ATS by including keywords from the job description such as 'customer communication,' 'problem resolution,' 'multi-tasking,' and 'data entry' to ensure it passes initial screenings.

• Consider using Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking.