Job summary
Job post source
This job is directly from Fiserv
Job overview
The Client Services Professional at Fiserv serves as the primary support representative for financial institution customers, ensuring optimal service for their credit card programs.
Responsibilities and impact
Daily responsibilities include acting as a liaison between clients and internal partners, resolving inquiries, documenting processes, and contributing to improvement initiatives.
Experience and skills
Candidates should have a Bachelor’s Degree in Business or Finance, with at least 1 year of client interaction experience; knowledge of bankcard processing is preferred.
Career development
This role offers ample opportunities for career growth and development within the company.
Work environment and culture
Fiserv values diversity and inclusion, and is committed to innovation and excellence in the financial technology sector.
Company information
Fiserv is a global leader in payments and financial technology, serving clients in over 100 countries and recognized as one of Fortune's 'World's Most Admired Companies' for 9 of the last 10 years.
Job location and travel
This role is not eligible to be performed in several states including Colorado, California, and New York.
Application process
Applicants should apply using their legal name and attach their resume, following the step-by-step profile process.
Company overview
Fiserv is a global provider of financial services technology solutions, specializing in payment processing, financial risk management, and data analytics. They generate revenue through transaction fees, subscription services, and software licensing. Founded in 1984, Fiserv has grown through strategic acquisitions, including the notable merger with First Data in 2019, which expanded their capabilities in merchant services and payment processing. The company is known for its innovation in digital banking and commitment to enhancing the customer experience in the financial services industry.
How to land this job
Position your resume to highlight your client services experience, especially your ability to manage day-to-day client relationships and resolve operational inquiries related to credit card solutions.
Emphasize your communication skills, problem-solving abilities, and experience working cross-functionally with internal teams to drive issue resolution and client satisfaction as described in the job.
Apply to the Client Services, Professional role through multiple channels including Fiserv's official corporate careers site and LinkedIn to maximize your visibility and chances of consideration.
Connect with current employees in the Client Services or credit card operations divisions at Fiserv on LinkedIn; start conversations by referencing recent product launches, asking about team culture, or expressing enthusiasm for Fiserv’s impact on fintech innovation.
Optimize your resume for ATS by incorporating keywords such as 'client experience,' 'credit card program support,' 'issue resolution,' 'cross-functional collaboration,' and 'operational servicing' drawn directly from the job description.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions across multiple platforms, identify relevant Fiserv contacts for networking, and ensure your resume is ATS-friendly so you can focus your energy on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.