Job summary
Job post source
This job is directly from Tata Consultancy Services
Job overview
The Support Executive role at Tata Consultancy Services involves providing technical support and troubleshooting for Windows and Mac hardware and software, ensuring smooth IT operations and user satisfaction.
Responsibilities and impact
The candidate will diagnose and resolve technical issues, manage hardware and software support, handle network troubleshooting, maintain asset tracking via ServiceNow, escalate unresolved problems, document solutions, and maintain client relationships.
Compensation and benefits
The position offers a salary range of $70,000 to $75,000 per year. No additional benefits or bonuses are specified in the description.
Experience and skills
Candidates should have 6-8 years of technical experience with Windows and Mac systems, proficiency in hardware and software troubleshooting, experience with ITSM tools like ServiceNow, strong problem-solving and communication skills, and the ability to assist non-technical users effectively.
Company overview
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. They generate revenue through a diverse portfolio, including software development, infrastructure services, and business process outsourcing. Founded in 1968, TCS is a subsidiary of the Tata Group, one of India's largest and oldest conglomerates. The company is known for its innovation, robust delivery model, and extensive global presence, serving clients across various industries.
How to land this job
Position your resume to showcase your 6-8 years of technical experience supporting Windows and Mac environments, emphasizing your hands-on skills with hardware and software troubleshooting as described in the job description at Tata Consultancy Services.
Highlight your proficiency with network troubleshooting, especially VPN and wireless configurations, and your experience using ServiceNow for asset management and ticket tracking, ensuring these keywords are prominent in your resume.
Apply through multiple channels including Tata Consultancy Services’ official career site and LinkedIn to maximize your chances of being noticed for the Support Executive role.
Connect with current employees in the EUC/Desktop Engineering or IT support divisions at Tata Consultancy Services on LinkedIn; use ice breakers like commenting on recent company tech initiatives or asking about their experience with ServiceNow or Zscaler integration.
Optimize your resume for ATS by incorporating exact phrases from the job description such as 'technical support engineer,' 'Windows and Mac troubleshooting,' 'ServiceNow,' 'VPN,' and 'customer service skills' to pass automated resume screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application portals, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking.
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