Customer Service Representative-Remote (Bilingual: Spanish and English)

REMOTEPosted 19 days ago

Job summary

• Job post source

  This job is directly from Concentrix

• Job overview

  The Customer Service Representative-Remote (Bilingual: Spanish and English) at Concentrix provides customer support from home, handling inbound/outbound calls and internet interactions to resolve product or service issues and enhance customer experience.

• Responsibilities and impact

  The role involves providing inbound customer support in Spanish and English, resolving basic technical issues, documenting information, offering additional products or services, and delivering expert customer service with a positive attitude.

• Compensation and benefits

  The position offers a base salary range of $15-$18 per hour plus performance incentives, medical, dental, and vision insurance, 401(k) plan, paid time off, paid training, DailyPay option, employee referral bonuses, and various wellness and diversity programs.

• Experience and skills

  Candidates must be fluent in Spanish and English, have at least 1 year of customer service experience, a high school diploma or GED, strong computer skills, a quiet home workspace, high-speed internet, and reside in the U.S.

• Career development

  Concentrix offers free learning and leadership development programs with strong internal promotion rates, supporting career and personal growth for employees.

• Work environment and culture

  Concentrix promotes a people-first, inclusive culture with a diverse global team, emphasizing support, belonging, and recognition through various employee networks and events.

• Company information

  Concentrix is a global organization recognized for its workplace culture and career growth opportunities, providing customer experience solutions for top brands worldwide.

• Team overview

  The candidate will join a diverse, global team of over 440,000 employees known as 'game-changers' who collaborate to deliver exceptional customer service and innovation.

• Job location and travel

  This is a full-time remote position based in the United States, requiring a quiet home environment and valid U.S. residence.

• Application process

  Applications are accepted on an ongoing basis with encouragement for military veterans to apply; candidates must meet legal work authorization and residency requirements in the U.S.

• Unique job features

  The job offers remote work convenience, extensive diversity and inclusion programs, mentorship opportunities, and participation in company-wide cultural and recognition events.

Company overview

Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.

How to land this job

• Tailor your resume to emphasize bilingual fluency in Spanish and English, highlighting your customer service experience and ability to handle inbound and outbound calls effectively.

• Focus on showcasing your technical aptitude, including proficiency with computer navigation, fast-paced multitasking, and eagerness to learn new technologies, as outlined in the job description.

• Apply through multiple channels such as Concentrix's official corporate careers page and LinkedIn to maximize your application’s reach and visibility for this remote role.

• Connect with current Concentrix employees in the customer service or remote work divisions on LinkedIn; start conversations by referencing Concentrix’s awards like 'World’s Best Workplaces' or ask about their experiences with the company’s remote culture and career growth opportunities.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'bilingual customer service,' 'inbound/outbound calls,' 'technical support,' 'remote work,' and 'multitasking,' ensuring your resume passes automated screenings.

• Use Jennie Johnson’s Power Apply feature to automate and tailor your applications across multiple platforms, identify relevant LinkedIn connections for networking, and optimize your resume for ATS, freeing up your time to focus on interview preparation and skill development.