Job summary
Job post source
This job is directly from Qatar Airways
Job overview
The Senior Airport Services Agent at Qatar Airways in Dallas, Texas, ensures quality passenger service and smooth airport operations, impacting customer satisfaction and operational efficiency.
Responsibilities and impact
The role involves liaising with check-in and transfer desks, assisting passengers with boarding, special services, and baggage, coordinating with ground handling agents, and supporting airport service supervisors to ensure efficient passenger handling.
Experience and skills
Candidates need customer service experience, at least one year in airport operations with a leading airline, knowledge of DCS and ticketing is advantageous, proficiency in Amadeus is preferred, and a high school diploma or equivalent is required. Shift work willingness and lawful work authorization in the USA are mandatory.
Career development
The company offers infinite opportunities for growth and skill-building through challenging roles and being part of an international community.
Work environment and culture
Qatar Airways promotes a high-energy, positive attitude work environment that values ambition, imagination, and the potential to make a significant impact.
Company information
Qatar Airways is a leading international airline known for high commercial and safety standards, offering extensive passenger services and global connectivity.
Job location and travel
The position is based in Dallas, Texas (DFW) airport, requiring shift work in a high-pressure airport environment.
Unique job features
The job offers the chance to work on significant challenges in a global airline setting with opportunities to impact passenger experience and operational success.
Company overview
Qatar Airways is a leading global airline headquartered in Doha, Qatar, known for its exceptional service and extensive international network. The airline operates flights to over 160 destinations worldwide, making money primarily through passenger travel, cargo services, and partnerships with other airlines. Established in 1993, Qatar Airways has rapidly expanded and earned numerous awards, including Skytrax's "World's Best Airline" multiple times. The company is also a member of the oneworld alliance, enhancing its connectivity and service offerings.
How to land this job
Position your resume to highlight your customer service experience and at least one year in airport operations, emphasizing your ability to manage high-pressure environments with a positive attitude.
Focus on showcasing your familiarity with DCS systems, ticketing, and especially your knowledge of Amadeus, as these are key technical skills for the role.
Apply through multiple channels including Qatar Airways' official careers page, LinkedIn, and reputable job boards to maximize your application visibility.
Connect with current Qatar Airways airport services or operations staff on LinkedIn, using ice breakers like commenting on recent company news or asking about their experience working in Dallas airport operations.
Optimize your resume for ATS by including keywords such as 'customer service,' 'airport operations,' 'Amadeus,' 'DCS,' 'ticketing,' and 'passenger handling' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn connections, allowing you to focus your energy on interview preparation and networking.
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