Licensed Crisis Counselor - Fully Remote in Goffstown, New Hampshire
REMOTEPosted 30+ days ago
Job summary
Job post source
This job is directly from Protocall Services, Inc.
Job overview
The Licensed Crisis Counselor role at Protocall Services involves providing telephonic crisis intervention and support to individuals experiencing emotional distress, playing a critical role in the company's 24/7 crisis response services.
Responsibilities and impact
The counselor will engage with callers in crisis, assess and mitigate risk, provide resources and referrals, develop safety plans, maintain confidentiality, and document interactions while working remotely in a HIPAA-compliant environment.
Compensation and benefits
The position offers comprehensive medical, dental, and life insurance, a 401(k) with company match, disability coverage, an Employee Assistance Program, paid time off, a student loan repayment program, and career advancement opportunities.
Experience and skills
Candidates must have an MSW, PsyD, PhD, or relevant MA/MS in behavioral health with clinical emphasis, an active New Hampshire professional license, and at least one year of direct behavioral health or social services experience; crisis support experience is highly valued.
Career development
The role includes a paid six-week virtual cohort training program to develop crisis care skills and offers opportunities for career growth and advancement within the company.
Work environment and culture
Protocall Services is a remote-first organization valuing integrity, confidentiality, diversity, and a supportive work environment, recognized as a top workplace in healthcare.
Company information
Protocall Services is a national leader in crisis intervention, serving U.S. and Canadian clients with telephonic first response for various behavioral health organizations, headquartered in Portland, Oregon.
Team overview
The candidate will join a fully integrated, remote team of professionals providing crisis intervention services across select U.S. states and Canada.
Job location and travel
This is a fully remote position based in New Hampshire, requiring a secure, HIPAA-compliant home workspace and stable wired internet connection.
Unique job features
The job features a unique six-week intensive paid training cohort, a fully remote work model, and the requirement to work flexible hours including holidays and weekends.
Company overview
ProtoCall Services is a leading provider of behavioral health crisis intervention services, offering 24/7 telephonic support to individuals experiencing mental health crises. They generate revenue through contracts with universities, community mental health centers, and other healthcare organizations that require round-the-clock crisis support for their clients. Founded in 1992, ProtoCall has a long history of leveraging technology and clinical expertise to deliver immediate, compassionate care, making them a critical partner in the mental health landscape.
How to land this job
Tailor your resume to emphasize your licensure in New Hampshire and your educational background in behavioral health, highlighting any MSW, PsyD, PhD, or accredited clinical practice degrees relevant to the role at Protocall Services, Inc.
Showcase your direct experience in behavioral health or social services, especially any crisis intervention or telephonic counseling roles, to align with the job's requirement for empathy, communication skills, and crisis management.
Apply through multiple channels such as Protocall Services' corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current Protocall crisis counselors or behavioral health professionals on LinkedIn; use ice breakers like commenting on their remote work experience or asking about the cohort training program to start a conversation.
Optimize your resume for ATS by including keywords from the job description such as 'crisis intervention,' 'HIPAA compliance,' 'behavioral health,' 'telephonic counseling,' and 'risk assessment' to improve your chances of passing initial screenings.
Jennie Johnson's Power Apply feature can automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts at Protocall, freeing you to focus on preparing for interviews and networking effectively.
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