Job summary
Job post source
This job is directly from EOS IT Solutions
Job overview
The Regional IT Operations Manager at EOS IT Solutions leads a diverse technical support team across multiple service areas to ensure high-quality IT service delivery and operational excellence across the region.
Responsibilities and impact
The role involves managing and developing support engineers, overseeing IT Asset Management, Service Desk, and AV support operations, ensuring SLA adherence, monitoring service performance, collaborating on global processes, and traveling to regional offices for support.
Compensation and benefits
The pay range is $60,000 to $70,000 USD with compensation influenced by experience and skills; EOS emphasizes diversity and inclusion but specific benefits are not detailed.
Experience and skills
Candidates must have proven leadership in IT support or operations, strong customer service focus, knowledge of service desk and incident management, and good communication and organizational skills; ITIL certification and global IT support experience are preferred.
Work environment and culture
EOS IT Solutions values customer satisfaction, superior service quality, transparency, and a diverse and inclusive work environment.
Company information
EOS IT Solutions is a global technology and logistics company providing IT support and collaboration services to major industry leaders with a focus on innovative multi-domain architecture solutions.
Team overview
The candidate will manage a regional team of support engineers across IT, Service Desk, and AV functions, working closely with the Global Management Team to standardize operations.
Job location and travel
The position requires travel to regional offices in the Austin Domain and Downtown areas, indicating a regional presence with some onsite requirements.
Unique job features
The role offers leadership over multiple technical service areas with a focus on continuous improvement and operational excellence in a global IT support environment.
Company overview
EOS IT Solutions is a global technology and logistics company that provides IT support and services to clients across various industries. They specialize in delivering end-to-end IT solutions, including network infrastructure, audiovisual systems, and managed services. The company generates revenue through service contracts, project-based engagements, and ongoing support agreements. Founded in 2008, EOS IT Solutions has grown rapidly, establishing a strong presence in multiple countries and forming strategic partnerships with major technology providers. Their commitment to innovation and customer satisfaction has made them a trusted partner for businesses seeking reliable IT solutions.
How to land this job
Tailor your resume to emphasize leadership experience managing diverse technical support teams, highlighting your ability to oversee IT Asset Management, Service Desk, and AV Infrastructure support.
Showcase your skills in strategic planning, SLA adherence, incident management, and customer service excellence, as these are key responsibilities for the Regional IT Operations Manager role at EOS IT Solutions.
Apply through multiple platforms including the EOS IT Solutions corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in the IT Operations or Service Desk divisions at EOS IT Solutions on LinkedIn; start conversations by commenting on recent company initiatives or asking about their experience managing multi-site support teams.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT operations management,' 'service desk,' 'incident management,' 'IT asset management,' and 'customer satisfaction' to ensure it passes automated screening.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find relevant job posting sites, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill-building.
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