Job summary
Job post source
This job is directly from Pro Outdoor
Job overview
The Customer Service Manager at Pro Outdoor leads and inspires teams across multiple sites to enhance customer satisfaction and team performance in a growing organization.
Responsibilities and impact
The role involves leading and mentoring customer service teams, managing operations across multiple locations including remote teams, driving membership sales, handling service requests and escalations, monitoring KPIs, overseeing accounts receivable, and traveling frequently between NJ sites.
Compensation and benefits
The position offers a salary range of $70,000–$80,000 per year, comprehensive medical, dental, and vision benefits, a 401(k) with company match, and ongoing professional development opportunities.
Experience and skills
Candidates need 3–5 years of customer service and dispatching experience, preferably in home services, multi-site management experience, a high school diploma or GED, proficiency in Microsoft Office, strong communication and organizational skills, and the ability to work independently; experience with Service Titan software is preferred.
Career development
The job provides ongoing training and growth opportunities within a supportive environment that values innovation and career advancement.
Work environment and culture
Pro Outdoor fosters a collaborative and supportive team culture focused on customer success and operational efficiency.
Team overview
The candidate will join and lead a customer service team operating across multiple sites in New Jersey and overseas remote teams, coordinating efforts to ensure seamless operations.
Job location and travel
The position is based in Dover, New Jersey, with regular travel to the Freehold location and potential expansion to additional NJ sites; it is an on-site role with some remote team management.
Unique job features
This role is distinguished by managing multiple sites including overseas remote teams, frequent travel within NJ, and the opportunity to impact customer experience and operational growth in a dynamic environment.
Company overview
Pro Outdoor is a company specializing in the retail and distribution of outdoor equipment and apparel, catering to enthusiasts of activities such as hiking, camping, and climbing. They generate revenue through the sale of high-quality gear, clothing, and accessories both online and in physical stores, often partnering with leading brands in the outdoor industry. Founded with a mission to promote outdoor adventures, Pro Outdoor has a history of supporting sustainability initiatives and community engagement, which are key aspects of their brand identity. Their commitment to customer satisfaction and environmental responsibility has helped them build a loyal customer base and expand their market presence.
How to land this job
Position your resume to highlight leadership experience managing multi-site customer service teams, emphasizing your ability to coordinate both on-site and remote operations effectively.
Showcase skills in team motivation, goal setting, and performance management, particularly your success in driving customer satisfaction and membership growth.
Apply through multiple platforms including Pro Outdoor's corporate careers page and LinkedIn to maximize your application exposure for this role.
Connect with current Customer Service Managers or team leaders at Pro Outdoor on LinkedIn; break the ice by commenting on recent company expansions or asking about managing remote overseas teams.
Optimize your resume for ATS by incorporating keywords from the job description such as 'multi-site management,' 'customer satisfaction,' 'Service Titan,' and 'KPI analysis' to pass initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find LinkedIn contacts to network with, so you can focus on preparing for interviews and refining your leadership story.
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