Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Support Analyst role at mERP-Solutions involves providing expert support and training for Epicor ERP to optimize system use and improve business processes for an innovative manufacturer.
Responsibilities and impact
The analyst will manage ERP support tickets, deliver user training, document processes, administer system access and security, and assist in developing reports and dashboards to enhance data analysis.
Experience and skills
Candidates need at least 1 year of ERP experience, preferably with Epicor, strong communication skills, problem-solving abilities, proficiency in Microsoft Office, and US citizenship; software development skills are a plus.
Company information
The company is an innovative manufacturer leveraging Epicor ERP for operations.
Application process
Applicants are encouraged to connect directly with the recruiter or apply through the provided link.
Unique job features
The role offers a chance to impact system functionality and user success within a supportive environment.
Company overview
mERP-Solutions is a technology company specializing in mobile enterprise resource planning (ERP) solutions that enable businesses to manage operations such as sales, inventory, accounting, and customer relationships directly from mobile devices. The company generates revenue primarily by offering software licenses, cloud-based subscriptions, and custom implementation services for organizations seeking to streamline and mobilize their business processes. Founded to address the growing demand for flexible and accessible ERP tools, mERP-Solutions has positioned itself as a key provider for companies using platforms like Odoo, allowing users to operate their businesses remotely and efficiently. Notably, their solutions are designed to work offline and integrate seamlessly with existing ERP systems, making them attractive to industries with field operations or distributed teams. Candidates should be aware of mERP-Solutions’ focus on innovation in mobile business management and its reputation for delivering robust, user-friendly products to a global client base.
How to land this job
Tailor your resume to emphasize your hands-on experience with Epicor ERP and your ability to manage front-line support through ticketing systems, showcasing your problem-solving skills and user-centric communication.
Highlight your experience in creating and maintaining clear end-user training documentation and your proficiency in Microsoft Office applications, especially Excel and Outlook, as these are key for delivering training and supporting ERP processes.
Apply through multiple channels including mERP-Solutions' corporate careers page and LinkedIn to maximize your chances and ensure your application is seen by different hiring stakeholders.
Connect with current employees in the ERP or IT support division at mERP-Solutions on LinkedIn; start conversations by referencing recent company news, asking about their experience with Epicor ERP, or inquiring about the team culture to break the ice.
Optimize your resume for ATS by incorporating keywords and phrases from the job description such as 'Epicor ERP,' 'user training,' 'ticketing system,' 'process improvement,' and 'system administration' to increase your resume’s visibility in automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals for submission, and discover LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill enhancement.
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