Conrad New York Downtown

Guest Relations Manager - Conrad New York Downtown

NEW YORK, NYPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Conrad New York Downtown, part of Hilton.

  • Job overview

    The Guest Relations Manager at Conrad New York Downtown oversees front office operations to ensure exceptional guest experiences at this luxury hotel.

  • Responsibilities and impact

    The role involves directing front office activities, providing service to guests and staff, participating in operations, and managing staff through interviewing, training, scheduling, and evaluation.

  • Compensation and benefits

    The annual salary is $68,000 based on experience and location, with benefits including medical insurance, mental health resources, paid time off, discounted travel, career development, and recognition programs.

  • Experience and skills

    Candidates should demonstrate Hilton's core values such as hospitality, integrity, leadership, teamwork, ownership, and urgency, along with attributes like quality, productivity, dependability, customer focus, and adaptability.

  • Career development

    Hilton offers career growth and development opportunities along with team member resource groups and recognition programs.

  • Work environment and culture

    Hilton promotes a diverse and inclusive environment focused on mental and physical wellbeing, teamwork, and delivering exceptional hospitality experiences.

  • Company information

    Hilton is a global hospitality leader with a history since 1919, known for luxury hotels and a commitment to quality and innovation.

  • Job location and travel

    The position is located at Conrad New York Downtown in Lower Manhattan, New York City, with shifts including weekdays, weekends, and holidays.

  • Unique job features

    The job offers unique benefits like DailyPay, Go Hilton travel program with 100 nights of discounted travel, and a strong emphasis on company values and guest experience.

Company overview

Conrad New York Downtown is a luxury hotel located in the heart of Lower Manhattan, offering upscale accommodations and services. It is part of the Hilton Worldwide Holdings Inc., a global hospitality company known for its premium hotel brands. The hotel generates revenue through room bookings, event hosting, and dining services, catering to both business and leisure travelers. Opened in 2012, the hotel is renowned for its modern architecture, spacious suites, and proximity to iconic New York City attractions such as the World Trade Center and Battery Park.

How to land this job

  • Tailor your resume to emphasize leadership and management skills in front office operations, highlighting your ability to train, supervise, and evaluate staff in a luxury hospitality setting.

  • Showcase your commitment to Hilton's core values such as hospitality, integrity, teamwork, and customer focus, aligning your experience with these key attributes.

  • Apply through multiple channels including the Conrad New York Downtown corporate careers page, Hilton's official site, and LinkedIn to maximize your application visibility.

  • Connect with current Guest Relations or Front Office team members at Conrad New York Downtown on LinkedIn; use ice breakers like commenting on recent hotel events or expressing admiration for their commitment to exceptional guest experiences.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'guest relations,' 'front office operations,' 'staff supervision,' and 'customer service excellence' to ensure it passes automated screenings.

  • Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts for networking, saving you valuable time during your job search.

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