Job summary
Job post source
This job is directly from Summit Group Solutions
Job overview
The Desktop Support Technician role at Summit Group Solutions involves providing hands-on IT support and technical services to ensure reliable technology access across senior living facilities, supporting staff and operations.
Responsibilities and impact
The technician will deploy, configure, and troubleshoot desktops, laptops, and peripherals, provide Tier 1/2 support for software, maintain Active Directory, assist with mobile devices, manage hardware inventory, support A/V setups, and collaborate on IT projects and mentoring.
Compensation and benefits
The position offers an hourly wage of $22.00 to $30.00, annualized to approximately $44,000 to $60,000, with benefits including medical, dental, vision, hearing insurance, employee assistance, life and disability insurance, and a retirement plan with a 3% company match.
Experience and skills
Candidates need 3+ years in desktop support or IT field services, proficiency with Microsoft Office 365 and Windows, experience with Active Directory, hardware troubleshooting skills, and strong communication; healthcare or senior living experience and certifications like CompTIA A+ are preferred.
Career development
There is potential for contract extension and conversion to full-time employment, with opportunities for mentoring and involvement in continuous improvement projects.
Work environment and culture
The company culture is mission-driven, compassionate, collaborative, and focused on supporting the well-being of residents and staff in senior living environments.
Company information
Summit Group Solutions supports senior living facilities with IT services, focusing on care and community through technology support.
Team overview
The candidate will join the IT support team reporting to IT management, working in a user-facing, fast-paced environment across multiple sites.
Job location and travel
This is an onsite role located in Redmond, WA, requiring presence at the workplace.
Unique job features
The job features a meaningful mission in senior living care, hands-on technical support, and opportunities to work with A/V technology and mentoring junior staff.
Company overview
Summit Group Solutions, LLC is a consulting firm specializing in IT staffing and solutions, providing services such as project management, software development, and business analysis. They generate revenue by offering tailored staffing solutions and IT consultancy to businesses seeking to enhance their technological capabilities. Founded with a focus on delivering exceptional client service, Summit Group Solutions has built a reputation for connecting skilled professionals with organizations in need of IT expertise. Their commitment to fostering long-term relationships with both clients and consultants is a cornerstone of their business model.
How to land this job
Tailor your resume to highlight your hands-on experience in desktop and laptop deployment, imaging, and break/fix support, emphasizing your ability to troubleshoot hardware and software issues in fast-paced, user-facing environments.
Showcase your proficiency with Microsoft Office 365, Windows 10/11, and Active Directory management, as these are critical skills for the Desktop Support Technician role at Summit Group Solutions.
Apply through multiple platforms including Summit Group Solutions' corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current IT support team members or managers at Summit Group Solutions on LinkedIn; start conversations by mentioning your enthusiasm for their mission-driven approach or asking about recent IT projects or challenges they’ve tackled.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'Active Directory,' 'Office 365,' 'hardware troubleshooting,' and 'user-facing support' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn connections to network with, allowing you to focus more on preparing for interviews and skill enhancement.
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