Aspen Technology

Sr. Technical Support Engineer (Exp. w/ Refinery Planning & Scheduling)

HOUSTON, TXPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Aspen Technology

  • Job overview

    The Sr. Technical Support Engineer at Aspen Technology will provide customer support and training for their supply chain management software, driving innovation and customer satisfaction.

  • Responsibilities and impact

    Daily responsibilities include troubleshooting technical issues, developing training materials, delivering training classes, and collaborating with cross-functional teams to enhance product quality and customer experience.

  • Experience and skills

    Candidates should have a minimum of 5+ years of relevant experience, preferably in Chemical Engineering or related disciplines, with knowledge of chemical and manufacturing processes being ideal.

  • Work environment and culture

    AspenTech emphasizes passion, pride, and aspiration, offering career development programs and community service support.

  • Company information

    Aspen Technology is an AI-powered software company focused on helping energy, chemical, and engineering companies succeed in digital transformation.

Company overview

Aspen Technology, Inc., commonly known as AspenTech, specializes in software and services for process industries, including energy, chemicals, and engineering. They generate revenue through licensing their advanced process optimization software, which helps companies enhance efficiency and reduce operational costs. Founded in 1981, AspenTech has a rich history of innovation, including the development of the Aspen Plus process simulation software. The company has expanded its portfolio through strategic acquisitions, solidifying its position as a leader in industrial software solutions.

How to land this job

  • Position your resume to showcase your experience in technical support and customer service, particularly in the context of refinery planning and scheduling, to align with Aspen Technology's focus on high-quality customer engagement.

  • Emphasize your problem-solving skills and ability to troubleshoot complex technical issues, as these are critical for the role of a Senior Technical Support Engineer.

  • Apply through multiple channels including Aspen Technology's corporate site and LinkedIn to maximize your reach and visibility for this position.

  • Connect with professionals in the Supply Chain Management division at Aspen Technology on LinkedIn, and consider ice breakers such as asking about their experiences with AspenTech products or sharing insights on industry trends.

  • Optimize your resume for ATS by incorporating keywords from the job description, such as 'technical support,' 'supply chain management,' and 'customer service,' to ensure it passes initial screenings.

  • Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume and identifying the best channels for submission, allowing you to focus on networking and preparing for interviews.

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