Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as it mentions Aequor Information Technologies Pvt. Ltd. but the role is for Novartis Institutes for Biomedical Research (NIBR).
Job overview
The Technical Support Analyst role supports scientists and administrators at Novartis by providing technical support and innovative solutions to enhance their work in biomedical research.
Responsibilities and impact
The analyst will provide high-quality IT support at various locations, troubleshoot hardware and software issues, document service tickets, maintain security standards, collaborate with teams, build user relationships, improve services, create documentation, and assist with end-user training.
Experience and skills
Candidates should have a strong customer service mindset, excellent communication and troubleshooting skills, ability to manage work effectively, a bachelor's degree or equivalent experience, and 2-5 years supporting Windows, MacOS, or Linux systems.
Company information
Novartis Institutes for Biomedical Research focuses on creating groundbreaking medicines to improve human health, supported by a dedicated technology user services team.
Team overview
Support Analysts work collaboratively in teams to support user communities and share expertise within the RX organization.
Job location and travel
The position is located in San Diego, CA, and is full-time, requiring US citizenship or green card status.
Company overview
Aequor Information Technologies Pvt. Ltd. is a global IT solutions and consulting company specializing in software development, IT staffing, and managed services. They generate revenue through a diverse portfolio of services, including custom software solutions, IT consulting, and workforce management. Founded in 1998, Aequor has a rich history of delivering innovative technology solutions to various industries, including healthcare, finance, and education. Their commitment to quality and customer satisfaction has established them as a trusted partner for businesses worldwide.
How to land this job
Position your resume to highlight your hands-on experience troubleshooting and supporting Windows, MacOS, and Linux systems, reflecting the 2-5 years of progressive experience required by Aequor Information Technologies Pvt. Ltd.
Emphasize your strong customer service mindset, exceptional troubleshooting skills, and ability to manage stressful situations calmly, as these are key qualities for the Technical Support Analyst role.
Apply through multiple channels including Aequor Information Technologies Pvt. Ltd.'s corporate careers page and LinkedIn to maximize your application visibility and increase chances of consideration.
Connect with current Technical Support or IT team members at Aequor Information Technologies on LinkedIn; use ice breakers such as commenting on recent company tech initiatives or asking about team collaboration and support strategies.
Optimize your resume for ATS by incorporating keywords from the job description like 'technical support,' 'troubleshooting,' 'Windows,' 'MacOS,' 'Linux,' 'customer service,' and 'IT support,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn contacts to network with, saving you time and improving your job search efficiency.
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