Job summary
Job post source
This job is directly from Zendesk
Job overview
The Director, HRBP - Sales & GTM at Zendesk leads global HR strategies to drive business outcomes, enhance organizational effectiveness, and cultivate a high-performance culture in a SaaS environment.
Responsibilities and impact
The role involves strategic HR leadership, partnering with executive sales leadership, global workforce planning, organizational transformation, leadership development, talent management, employee experience enhancement, performance optimization, change management, and data-driven HR decision-making.
Compensation and benefits
The US annualized base salary range is $171,000 to $257,000, with eligibility for bonuses, benefits, and incentives; the position offers a hybrid work model with partial remote work and local office attendance.
Experience and skills
Candidates need 15+ years in HR with 5+ years in strategic HR business partnering in SaaS or tech, significant sales organization experience, a bachelor's degree (master's preferred), global HR expertise, organizational design skills, consultative leadership, and strong analytical abilities.
Career development
The position offers opportunities to shape global HR strategies, lead organizational transformation, and influence executive leadership, supporting professional growth in strategic HR leadership within a global SaaS company.
Work environment and culture
Zendesk promotes an inclusive, diverse, and equitable workplace with a hybrid work model balancing onsite collaboration and remote flexibility, emphasizing connection, learning, and celebration.
Company information
Zendesk is an AI-first customer service software SaaS company powering billions of brand conversations globally, committed to diversity, equity, inclusion, and employee accommodation.
Team overview
The role reports to the VP of HR Business Partnering for GTM and Sales and involves collaboration with regional HR teams and centers of expertise to deliver integrated global HR solutions.
Job location and travel
The position requires hybrid work with partial attendance at local offices in the US; specific in-office schedules are determined by the hiring manager.
Unique job features
This role uniquely combines strategic global HR leadership with a focus on executive sales partnership in a leading SaaS company, offering impactful opportunities to drive organizational success and innovation.
Company overview
Zendesk is a customer service software company that provides a cloud-based platform designed to improve customer relationships. They make money through subscription fees for their suite of products, which include support, chat, and analytics tools tailored for businesses of all sizes. Founded in 2007 in Copenhagen, Zendesk has grown significantly, going public in 2014 and expanding its offerings to include comprehensive customer engagement solutions. The company is known for its user-friendly interface and robust functionality, making it a popular choice for businesses looking to enhance their customer service operations.
How to land this job
Tailor your resume to highlight senior HR business partnering experience specifically with executive sales leadership teams, emphasizing strategic leadership and global HR expertise as described in the job description.
Focus on showcasing your ability to design and implement global HR strategies, organizational transformation, leadership development, and talent acceleration initiatives that align with business objectives in a SaaS or tech environment.
Apply through multiple channels including Zendesk's corporate career site and LinkedIn to maximize your visibility and chances of landing the role.
Connect with current HR Business Partners or leaders in Zendesk’s Sales & GTM division on LinkedIn; start conversations by complimenting recent company initiatives in AI-driven customer service or asking about how the HR team supports global sales leadership.
Optimize your resume for ATS by incorporating keywords such as 'HR business partnering,' 'executive sales leadership,' 'global workforce strategy,' 'organizational transformation,' and 'talent acceleration' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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