Corporate Desktop Support Analyst Associate

MINNEAPOLIS, MNPosted 17 days ago

Job summary

• Job post source

  This job is directly from Strategic Education, Inc

• Job overview

  The Corporate Desktop Support Analyst Associate provides technical support to SEI users, ensuring smooth operation of hardware and software systems and contributing to overall IT service quality.

• Responsibilities and impact

  The role involves providing phone, email, on-site, and remote support, troubleshooting hardware and software issues, managing case documentation, coordinating escalations, handling hardware provisioning and returns, and supporting on-site hardware and networking.

• Compensation and benefits

  The position offers an hourly wage range of $21.50 to $32.75, comprehensive benefits including medical, dental, vision, life and disability plans, well-being incentives, parental leave, paid time off, 401(k), Employee Stock Purchase Plan, tuition assistance, and eligibility for overtime pay.

• Experience and skills

  Candidates should have four or more years of customer service and end-user technology support experience, proficiency with Windows OS and Microsoft Office, and strong communication skills; preferred qualifications include experience with Mac OS, mobile devices, Citrix, Active Directory, JAMF, SCCM, and relevant certifications like CompTIA A+ and JAMF.

• Career development

  SEI fosters an inclusive culture encouraging career growth and offers tuition assistance and opportunities to work on diverse IT projects.

• Work environment and culture

  The company promotes an inclusive and collaborative environment valuing broad experiences and perspectives, with a hybrid work setting combining remote and on-site work.

• Company information

  Strategic Education, Inc is an equal opportunity employer focused on inclusive culture and employee development, offering a wide range of benefits and competitive salaries.

• Job location and travel

  The position requires residence near or in Minneapolis, Minnesota, with a hybrid office environment and up to 20% travel.

• Application process

  Applicants must submit their applications with possible accommodations available through the Human Resources Department; salary offers vary based on experience and other factors.

• Unique job features

  The job features hybrid work, travel requirements, use of advanced remote management tools, and opportunities to work with diverse hardware and software platforms.

Company overview

Strategic Education, Inc. is an education services holding company that operates primarily through its subsidiaries, Strayer University and Capella University, offering a range of post-secondary education programs. They generate revenue through tuition fees, educational materials, and related services. Founded in 1892, the company has a long history of adapting to educational needs, including the significant merger of Strayer Education, Inc. and Capella Education Company in 2018, which expanded their reach and capabilities in online education.

How to land this job

• Position your resume to highlight your technical support experience, especially your skills in troubleshooting hardware and software issues, and your ability to provide excellent customer service, as these are central to the Corporate Desktop Support Analyst Associate role at Strategic Education, Inc.

• Emphasize your proficiency with case management tools like Salesforce, experience with Windows and Mac operating systems, and any knowledge of remote management tools, Active Directory, Citrix, JAMF, or SCCM that align with the job requirements.

• Apply through multiple channels including Strategic Education, Inc's corporate careers site and LinkedIn to maximize your application visibility for this position.

• Connect with current employees in the IT or Desktop Support divisions at Strategic Education, Inc on LinkedIn to learn more about the role and company culture; ice breakers could include asking about their experience working with the hybrid on-site/remote support environment or inquiring how they manage case tracking and escalation processes.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'hardware troubleshooting,' 'case management,' 'Salesforce,' 'Active Directory,' 'JAMF,' and 'customer service' to improve your chances of passing initial screenings.

• Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and further skill development.