Job summary
Job post source
This job is directly from Evolv Technology
Job overview
The Field Service Technician at Evolv Technology supports the rollout, maintenance, and repair of security products, ensuring optimal performance and customer satisfaction.
Responsibilities and impact
The technician will perform installations, maintenance, repairs, customer training, technical troubleshooting, and administrative tasks while building strong client relationships and supporting special events.
Compensation and benefits
The position offers a base hourly wage of $30-$40 plus bonus, equity, medical, dental, vision insurance, 401(k) with company match, unlimited vacation, tuition reimbursement, and other perks.
Experience and skills
Candidates should have technical skills in hardware/software troubleshooting, equipment maintenance, customer service, project management, and adaptability to travel frequently and work flexible hours.
Career development
Opportunities include technical training, on-the-job learning, leadership in special events, and potential to train new personnel and third-party providers.
Work environment and culture
The team culture emphasizes trust, collaboration, kindness, authenticity, courage, drive, and fun in a supportive and honest environment.
Company information
Evolv Technology develops innovative security technology to make public spaces safer, focusing on authenticity, kindness, courage, drive, and fun as core values.
Team overview
The candidate will join the Field Service team reporting to the Director of Global Services, working collaboratively with sales, customer success, and engineering teams.
Job location and travel
The role is based in Seattle, WA with 75%-85% regional travel required, primarily field-based with some remote flexibility, and requires schedule flexibility including evenings and weekends.
Unique job features
The role involves working with cutting-edge security technology, supporting high-profile special events, and includes equity as part of compensation.
Company overview
Evolv Technology is a company specializing in advanced security screening solutions, primarily focused on detecting weapons and threats in public spaces. They make money by providing cutting-edge, AI-powered security systems to venues such as airports, stadiums, and schools, enhancing safety without compromising on convenience. Founded in 2013, Evolv has gained prominence for its innovative approach to security, leveraging machine learning and sensor technology to offer efficient and non-intrusive screening. The company has been instrumental in transforming security protocols, making them more adaptable to modern-day challenges.
How to land this job
Position your resume to highlight your technical expertise in troubleshooting, installation, maintenance, and repair of hardware and software systems, emphasizing your ability to work with complex security technology like Evolv's Express system.
Emphasize your strong customer service skills, particularly your experience building lasting client relationships, effective communication, and training customers on product use, as these are key for success in this role.
Apply through multiple platforms including Evolv Technology's corporate careers page, LinkedIn, and relevant job boards to maximize your visibility and chances of landing the position.
Connect on LinkedIn with current Field Service Engineers, the Director of Global Services, or members of the revenue organization at Evolv. Use ice breakers such as asking about their experience supporting large venues or special event installations, or expressing enthusiasm for Evolv’s mission to enhance public safety through innovative technology.
Optimize your resume for ATS by incorporating keywords from the job description such as 'troubleshooting,' 'field service,' 'hardware and software maintenance,' 'customer relationship building,' and 'technical training' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites, identify and connect with relevant Evolv employees on LinkedIn, and optimize your resume for ATS, freeing you to focus on interview preparation and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.